Customer Service Tire Technician

Rasheed Hamilton

Baltimore, MD *****

*******.************@*****.***

+1-443-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Tire Technician

NTB - National Tire & Battery-Baltimore, MD

January 2024 to Present

Installation and removal: Mounting and demounting tires on rims and vehicles Inspection: Checking tires for damage and recommending repairs or disposal Repair: Fixing tires by applying patches, replacing treads, and more Balancing: Aligning and balancing wheels and tires to reduce wear Rotation: Rotating wheels at specific mileage intervals Roadside assistance: Responding to emergencies and providing road service Maintenance: Performing preventative maintenance and keeping tire inventory Customer service: Explaining tire services and options to customers Equipment operation: Using diagnostic equipment, hand and power tools, and tire changing machines Repossession Specialist/Manager

Acceptance Now-Nottingham, MD

March 2017 to October 2024

Reviewed and recommended modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions

• Achieved above average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment.

• Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.

• Performed 20 collections per shift, providing timely and accurate condition reports LP security

Sheraton-Baltimore, MD

May 2023 to September 2024

I patrolled the floors and lobby area I also assisted with any events and parking help needed. Observation of security cameras aswell

Transporter

Broadway Services-Baltimore, MD

July 2016 to September 2017

Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports

• Minimized delays by planning and adjusting routes to account for weather and traffic conditions

• Maintained consistent on-time delivery record with Number 96% of all orders arriving ahead of schedule

• Managed transportation of goods using trucks with capacities of more than 2 tons Education

College Degree in Criminal Justice

Winston-Salem State University - Winston-Salem, NC August 2016 to April 2018

Skills

• Serving (2 years)

• Driving (10+ years)

• Supervising experience (4 years)

• Security (4 years)

• Reliability (4 years)

• Food service (5 years)

• Transportation Management (3 years)

• Communication skills (10+ years)

• Barista experience (2 years)

• Logistics (4 years)

• Hotel experience (2 years)

• Microsoft Office (7 years)

• Assembly (3 years)

• Training & development

• Computer Networking (2 years)

• Planning & Distribution (5 years)

• Warehouse Management (2 years)

• Flexibility (5 years)

• Marketing (2 years)

• Scheduling (3 years)

• DOT Regulations (10+ years)

• Hospital experience (2 years)

• Sales (4 years)

• Leadership (10+ years)

• Cooking (3 years)

• Cash register (10+ years)

• Delivery Driver Experience (10+ years)

• Navigation (7 years)

• Forklift (3 years)

• Telemarketing (1 year)

• Shift management (5 years)

• Automotive repair (2 years)

• Product Delivery (5 years)

• Retail sales (2 years)

• Front desk (6 years)

• Transportation Management Systems (3 years)

• Food preparation (3 years)

• Transportation management systems (3 years)

• Basic math (10+ years)

• Load & unload (5 years)

• Team Work (10+ years)

• Hospitality (5 years)

• Shipping & Receiving (10+ years)

• POS (6 years)

• Direct sales (5 years)

• Customer service

• Heavy lifting (10+ years)

• Cash handling (10+ years)

• Customer support (10+ years)

• Restaurant experience (5 years)

• Time Management (10+ years)

• Guest services (6 years)

• Box Truck Driving (8 years)

• Problem-solving (10+ years)

• Complaint Resolution (10+ years)

• Preventive Maintenance (1 year)

• Safety & Compliance (10+ years)

• Interpersonal Communication (10+ years)

Certifications and Licenses

CPR Certification

September 2023 to Present

Forklift Certification

August 2020 to Present

Pallet Jack Certification

February 2020 to Present

Driver's License

Food Handler Certification

Contact this candidate