Data Entry Customer Service
Resume:
Jinneka Jackson
Phlebotomist
Hampton, VA *****
**************@*****.***
Professional Summary
• Supervisor
• Phlebotomy NHA licence
• CNA training
• Office and computer skills
• Experience traveling for work
• Clerical data entry
• Extensive customer service skills
Authorized to work in the US for any employer
Work Experience
Independent Contractor phlebotomist
Drug Free Sport International-Hampton, VA
Present
• Performed skilled venipuncture and capillary blood draws at patients’ homes, assisted living facilities, and clinics, ensuring patient comfort and safety.
• Maintained strict adherence to infection control procedures and HIPAA regulations while collecting and transporting specimens.
• Labeled and processed blood samples accurately, preparing them for laboratory analysis using appropriate handling and shipping protocols.
• Scheduled and coordinated patient appointments efficiently, maintaining punctuality across multiple locations daily.
• Utilized electronic health record (EHR) systems to document procedures, verify patient information, and manage lab requisitions.
• Built rapport with a diverse patient population, including pediatric, geriatric, and individuals with special needs, demonstrating empathy and professionalism.
• Managed inventory of phlebotomy supplies and ensured proper maintenance and sterilization of equipment.
• Collaborated with healthcare providers and laboratory personnel to ensure timely and accurate test results.
Mobile Phlebotomist in Hampton Roads
LABS TO GO-Virginia Beach, VA
February 2025 to Present
• Performed mobile phlebotomy services, traveling to patients' homes and healthcare facilities
• Collected blood samples from patients using a variety of techniques, including venipuncture and capillary puncture
• Ensured proper patient identification and labeling of specimens to maintain accuracy and prevent cross- contamination
• Communicated effectively with patients to alleviate anxiety and provide clear instructions for specimen collection procedures
• Handled sensitive patient information with confidentiality and maintained HIPAA compliance at all times
• Troubleshot any issues or discrepancies during the phlebotomy process in a timely manner Mobile Phlebotomist
COC Consultants-Norfolk, VA
January 2024 to February 2025
• Visit patients in their home or office, drive to and from appointments, drop samples off at patient service centers or laboratories
• Follow safe and accurate blood collection procedures and processing of specimens, with a high degree of accuracy
• Ability to adapt in a rapid high-growth environment
• Maintain close communication with the operations and patient experience team during business hours Phlebotomist (Contract)
BioReference Health-Norfolk, VA
October 2023 to January 2024
• Phlebotomist in cancer center
• Carefully drawing upward 15 tubes on patients with various illnesses
• Use order of draw to determine necessary tubes for a wide range of tests
• Submit requisition to lab for billing
• Fast paced work environment
• Detail oriented procedure techniques
• Provide emotional support to patients
• Assist fellow employees
• Use of 21, 23 and 25 gauge butterfly needles
Phlebotomist (Contract)
Quest Diagnostics-Norfolk, VA
February 2023 to August 2023
• Collect specimens including drug screens, biometric screening and insurance exams.
• Work in patient service center as well as internal offices and infectious disease center.
• Administed oral testing.
• Research test/client information to confirm and verify all written and electronic orders including client contact.
• Obtain identification and accurately enter billing information and collect payments when required.
• Processed specimens including: labeling, centrifuging, aliquoting, freezing and preparing for transport as required by test order.
• Confirms patient's insurance provider and either obtains prior authorization or communicates need for prior authorization to appropriate parties as needed.
• Performed all non-patient facing duties, including inventory, stock supplies, sanitizing, filing, answering phones and utilizing email as appropriate.
• Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
• Completed online and in person training courses. Supervisor
CVS Health-Norfolk, VA
December 2022 to June 2023
• Help customers find what they need
• Leads the store staff
• Ensures that store operations run smoothly
• Responsible for ensuring the completion of all opening and closing procedures
• Perform random cash counts on registers
• Ensure new merchandise is put on the floor immediately Travel Phlebotomist
AMN Healthcare-Boston, MA
January 2022 to April 2022
Contract position
• Phlebotomist in a fast paced blood donation center at Mass General Hospital.
• Travel to various institutions to perform mobile Phlebotomy
• Assessment of vein for venipuncture.
• Preparation of materials i.e. blood bags, and tubes
• Vp using 16 gauge needles
• Care for donors having reactions to donation
• Assure patient comfort and providing emotional support
• Careful assessment of amount collected using scales
• Packing and handling of donation for transport to the lab
• Stocking of materials
Phlebotomist
American Red Cross-Norwich, CT
January 2021 to November 2021
• Travel to various locations for blood drives using a company provided box truck.
• Unload and set up and perform quality control on all regulated equipment.
• Perform vitals and health history screening on donors including BP, Pulse, Temp and hemoglobin testing.
• Select a blood bag based on blood type and weight.
• Palpate and draw donor using a 16 gauge needle.
• Package and ship blood units to the lab following FDA guidelines. Phlebotomist
Ammon Labs-Norwich, CT
April 2019 to January 2021
Maintain updated record of all new clients. Enter orders to create accurate requisitions. Ensures all specimens are collected, labeled properly, and sent to the laboratory on time whether I delivered them or shipped them. Perform drug screenings. Maintain record of specimens collected. Label shipping supplies and package specimens for delivery. Travel to multiple work sites for collection regularly. Certified Nursing Assistant (CNA)
Three Rivers Healthcare & Rehabilitation-Norwich, CT March 2015 to July 2017
Responsibilities Assist with daily activities of elderly, provide physical and emotional support, care for completely dependent individuals and those with intellectual disabilities. Skills Used Multi tasking, fast pace movement and critical thinking skills Education
Some college in Business Administartion
Three Rivers Community College-Norwich, CT
Present
License in Phlebotomy
American professional education services-Norwich, CT March 2020 to June 2020
High school
Skills
• Senior Care
• Specimen collection / processing
• Microsoft Word (10+ years)
• Developmental Disabilities Experience
• Delivery driver experience
• Customer Service (10+ years)
• Communication skills
• Customer service
• Medical terminology
• Customer Service Skills
• Order entry
• Medical records
• Patient Care
• Venipuncture
• Phlebotomy
• Supervising experience
• Office Experience (1 year)
• Order Entry
• Data Entry
• cash handling (10+ years)
• Hospital experience
• Computer Skills (10+ years)
• Vital Signs
• Quality control
• Clerical experience
• Leadership
• Laboratory experience
Certifications and Licenses
CPR Certification
BLS Certification
Certified Phlebotomy Technician
Additional Information
SKILLS
Excellent Customer Service Skills, Communication, Ability to work on a team effectively, Leadership, Adaptability, POS, MS Word, Multitasking Abilities, Cash handling
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