Customer Service Coordinator

Eddie J Arceneaux

**** *** **** *******. ********, CO

Email : *********@*****.***, Phone : 719-***-****

Summary: A versatile professional with over 10 years of experience working with grants, management, customer service, and teaching. I maintain confidentiality and I function well independently as well as function within an administrative team.

Core Qualifications

High level of commitment to research, case work, customer service and sales

Highly self-motivated with the ability to work anonymously or as a team

Strong oral and written communication skills

Experienced working with adults from diverse backgrounds.

Skilled with a variety of computer systems and software including Microsoft access, Excel, word, Peoples soft, Teams, Zoom and various scheduling systems.

Work Experience

Residential Service Coordinator January 2020-January 2024

Mercy Housing Commerce City, Colorado

Facilitate and implement core programs, collect, research and record data, identify individual and community needs, develop strategies to link resident need services, build community partnerships that bring services and notoriety, ambassador/ advocate of the property seeking volunteers.

Merchant Support/Customer Service II October2018-July 2020

TSYS Financial Broomfield, Colorado

I would provide customers with excellent Customer Service. I would research, explain and assist merchants with financial statements, refunds, transactions, transaction history and various changes to in their account: such as adding/and removing an address, email, as well as bank accounts.

Supervisor, Customer Service Representative July 2014-July 2018

Convergys Pueblo, Colorado

As the Supervisor of Customer Service Representatives (CSR), I would train, develop, and provide resources to The CSR regarding customer inquiries, complaints, and billing with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. As the leader, I also offered alternative solutions where appropriate with the objective of retaining customer's business.

Case Management/ Counseling/ Teacher May 2010-July 2014

Fire for the Nation nonprofit Pueblo, Colorado

I worked with the homeless, mentally handicap and children. I taught budgeting, GED courses; distribute food and other resources including rent assistance to those in need. In the counselor role, I would also minister faith base counseling to individual, couples, and families.

Accountant Executive /Manager December 2006-May 2010 Pm Production Pueblo, Colorado

Managed business to business sales and contracts, specializing in customer satisfaction, fundraising events, and concerts. In addition to these responsibilities, I also managed and coached staff, coordinated work schedules, facilitated meetings, and demonstrated team work to support the success of the organization.

Education

Master Public Administration December 2003

Troy State University Troy, Alabama

Bachelor of Science Political Science/Economics May 1998

Colorado State University Pueblo, Colorado

Contact this candidate