Customer Experience Inventory Management
Resume:
Serene Henry
Dayton, OH ***** 310-***-**** ********@*****.***
PROFESSIONAL
SUMMARY
Results-driven merchandising professional with robust experience in optimizing product placement and driving sales. Strong skills in inventory management, trend analysis, and vendor negotiation. Known for fostering team collaboration and adapting to evolving market needs. Dependable and goal-oriented, ensuring consistent achievement of business objectives.
SKILLS
WORK HISTORY MERCHANDISING MANAGER 07/2002 to 06/2007 SPS Torrance, CA
• Improved product visibility by creating eye-catching merchandise displays. Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
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Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
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Monitored inventory changes and ordered replenishments for stock to support customer demand.
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Supported operational efficiency with routine maintenance of fixtures, signage, and lighting systems within the store environment.
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• Maintained integrity of units and accuracy of pricing to minimize waste. SALES ASSOCIATE 12/1994 to 06/1999
Walmart Centerville, OH
Assisted clients with activities of daily living, promoting independence and quality of life.
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Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
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Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
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Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
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Assisted clients with daily living needs to maintain self-esteem and general wellness.
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Built strong relationships with clients to deliver emotional support and companionship.
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Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
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S H
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
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• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy. Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
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Helped customers locate products and checked store system for merchandise at other sites.
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Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
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Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
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Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
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Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
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Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
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Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
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CAREGIVER 06/1997 to 06/1998
New Alternatives Inc. Orange, CA
Assisted clients with activities of daily living, promoting independence and quality of life.
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Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
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Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
•
Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
•
Assisted clients with daily living needs to maintain self-esteem and general wellness.
•
Built strong relationships with clients to deliver emotional support and companionship.
•
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
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Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
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EDUCATION Bachelor Of Arts Criminal Justice 05/1990 Minor State University, Minot
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