Customer Service Data Entry

Breauna Shannon

Chicago, IL *****

***************@*****.*** 773-***-****

Professional Summary

Detail-oriented logistics professional with hands-on experience in warehouse operations, shipping and receiving, and inventory management. Skilled in ensuring efficient workflow, maintaining accurate records, and using technology to support logistics operations. Reliable team player with strong organizational and communication skills.

Work Experience

Clerk / Auditor

Capstone Logistics, Franklin Park, IL

Dec 2023 – Present

- Audited incoming pallets for damage and processed billing documentation.

- Supported shipping and receiving operations with accurate data entry and filing.

- Answered phones and coordinated with internal departments to ensure smooth logistics.

- Applied strong customer service, inventory, and office administration skills.

Manager

McDonald's, Calumet City, IL

Jun 2020 – Dec 2023

- Oversaw daily shift operations, managing team workflow and customer service.

- Handled cash management, inventory checks, and coordinated deliveries.

- Maintained quality control and compliance with health and safety regulations.

- Strengthened problem-solving, time management, and team leadership abilities.

Warehouse Associate (Picker/Stower)

Amazon Warehouse, University Park, IL

Dec 2021 – Sep 2022

- Picked and stowed items to fulfill customer orders with speed and accuracy.

- Handled materials using warehouse systems, RF scanners, and inventory tools.

- Maintained clean, organized workstations in compliance with safety standards.

Education

High School Diploma / GED

Thornwood High School, South Holland, IL

May 2023

Skills

- Shipping & Receiving

- Inventory Control

- Order Fulfillment & Picking

- Warehouse Operations

- RF Scanner & Forklift (basic knowledge)

- Microsoft Office & Filing Systems

- Logistics Coordination

- Customer Service (3+ years)

- Office Administration

- Team Management & Communication

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