Information Technology Network Infrastructure

Robert E. Harris Jr.

*** ****** **** ***** ******** City, VA 22655 540-***-**** **************@*****.*** www.linkedin.com/in/robert-harris7978

SUMMARY OF QUALIFICATIONS

• Experience and knowledge in installing and maintaining computer and wireless networks, troubleshooting hardware and software problems, and has knowledge of internet routing protocols and concepts

• A self-starter able to work independently but comfortable working in a team environment.

• Good analytical and problem-solving skills.

• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.

• Strong understanding of network infrastructure and network hardware.

• Experience using a Remedy trouble ticket tracking system

• Ability to implement, administer, and troubleshoot VOIP network Phones.

• Knowledge of application transport and network infrastructure protocols. EDUCATION

Bachelor of Science – Cybersecurity

10/19

Purdue Global, Hagerstown, MD

Associates of Applied Science – Information Technology 03/11

Kaplan University, Hagerstown, MD

IT Related Classes - Relevant Coursework

Project Management I Networking with TCP/IP Linux Security Linux System Administration Digital Forensics Network Security Concepts Foundations of Programming using Visual Basic Certified Ethical Hacking I & II Routing and Switching I Foundations in Information Technology Computer Forensics Intro to Cybersecurity Intrusion Detection and Incidence Response Certified information Systems Security Professional I, II & III EXPERIENCE

General Dynamic Information Technology, Pentagon

08/2022 - Present

Telecommunication Technician III(Contractor For DOD, Interim. Secret Clearance)

• Install Cisco VoIP Phones, provide consultation, design, installation, support, configuration/programming, update/upgrade, maintenance, troubleshooting and repair of voice network and system components, power supply systems, peripherals, and software as required.

• Supports the Government by performing a variety of broad network engineering tasks focused on the design, implementation, testing, and troubleshooting of the RNEC-NCR intricate network infrastructure

(including the Installation Campus Area Network (ICAN).

• Uses Remedy ticket submissions for work assignments responding to critical and VIP tickets within two (2) hours of notification by telephone or e-mail by appropriate Government authority.

• Interprets and implements Network Engineer’s guidance in support of network operations executing activities such as, installation of new hardware, operation systems and software applications ensuring compliance with DOD Information Assurance

• Successfully completing equipment installations, movements, additions and changes, such as accomplishing these actions to maintain the network ICAN infrastructure including hubs, routers, switches, concentrators, firewalls, virtual private networks (VPNs)

• Perform routine maintenance, Analyze connectivity issues, Test, locate, and repair equipment problems

• Dress, terminate and test cables and components, Maintains telecommunications equipment and installs, rearranges and removes equipment and associated wiring

• Verify service by testing circuits and equipment Verizon, Chantilly, VA

08/2000 – 06/2021

Service Technician

• Troubleshoot and solve local-area network (LAN) and wide-area network (WAN) problems

• Provide technical support to end-users regarding computer hardware and software

• Install, test, certify, and troubleshoot networking systems, fiber optic and cabling Category 5e, 6, RG59, and RG6 cabling, placement, and termination.

• Planning, installation and maintenance/repair of integrated wire (e.g., fiber, copper, coax and other newly created facilities) and wireless solutions for voice, data, audio, video, security, computers, and other infrastructure components (wire closets, patch panels, home networks) for residential and business customers.

• Maintaining and administering computer networks and related hardware.

• Protect data, software, and hardware by coordinating, planning and implementing network security measures.

• Monitoring network performance to determine if adjustments need to be made

• Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems. Replacing faulty network hardware components when required.

• Worked with VPNs including IPSEC, OpenVPN and routing protocols such as OSPF and BGP I NET, Arlington, VA

06/1996 – 08/2000

Inventory and Imaging Control Specialist (Contractor for US Navy-Secret Clearance)

• Transferred US Navy records maintained on microfiche to digital images

• Planned, coordinated and directed a quality control program designed to ensure production of products that consistently met established standards

• Performed inventory control of all personal records and verified all images from each record matched

• Maintains an inventory list of agency hardware and software American Airlines, Crystal City, VA

04/1995 - 06/1996

Cargo Service Supervisor

• Managed a group of 5 travel professionals, arranging domestic and international travel services for Cargo and freight

• Directed business operations including budgeting, accounts receivable and accounts payable while maintaining compliance with governmental policies and procedures

• Booked and ticketed air, rail and cargo reservations and prepared airway bills of lading on freight from consignors and routed freight on first available flights

• Prepared manifests showing baggage, mail, freight weights, and number of passengers on airplane, and tele- typed data to destination

• Oversaw and participated in loading cargo to ensure completeness of load and even distribution of weight MILITARY EXPERIENCE

U.S. AIR FORCE, McConnell AFB, Wichita, KS

11/1991 – 04/1995

Senior Airman/Aircraft Mechanic (Secret Clearance)

• Performed troubleshooting, maintenance and repair of aircraft systems including fuel systems, egress, landing gear, flight control, structures, hydraulic systems, electrical and environmental systems, and engines

• Conducted pre-flight and post flight, thru flight, home station checks, and isochronal inspections of C-130 and KC-135 aircraft

• Supervised towing, jacking, refueling, defueling, and operational checks on aircraft

• Designed flow for inspection process, coordinated with interagency and other shops to complete required inspections and interpreted inspection findings to determine what corrective actions need to be taken SIGNIFICANT SKILLS

OSI model layers 1 through 4 Telecommunications A+ & Network + Microsoft XP through Windows 10 Voice over IP (VoIP) BICSI Developing Cable Management Systems Internet Protocol (IP) Network Cabling Installing and Testing Cabling Cisco Systems Products DCJS Equipment Inventory Management Small Dish Installation Fiber Cat 5e, Cat 6 Networking, Switches, Network Design, Routers

Developing Cable Management Systems

Harris, Robert – Page 2

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