Customer Service Security Operations
Resume:
Markham, ON
https://www.linkedin.com/in/
neda-mehr
**********@*****.***
NEDA
MEHR
EDUCATION
Honored Bachelor of Crime
Analysis and Intelligence
Investigation
Seneca College
Police Foundation
Seneca College
Bachelor of Science in
Mathematics Shahrood
University of
Technology, Iran
Courage Assertive Integrity
Good Judgment
WORK EXPERINCE
Protective Services Guard
Toronto Transit Commission
This role ensures the security of assets and facilities, including monitoring access, assisting with cash collection, conducting patrols, responding to emergencies, supporting administrative tasks for the security department and maintaining safety and order in all TTC facilities. Mobile Supervisor Security Officer
Logixx Security Inc.
Coordinated mobile security services, responding to emergencies and reducing risks like theft and vandalism for clients including HSBC and large corporations. Praised for customer service professionalism and innovative solutions to enhance security operations. Tactical Guard
Paragon Security
Patrolled the hospital district, enhancing safety and reducing violations while coordinating with staff to ensure security during major events. Provided CPR and first aid in emergencies, protecting over 1000 people and preventing the spread of Covid-19.
Uber Driver
Uber
Ensured safe, efficient transportation for passengers and timely package deliveries, using GPS and routing apps for navigation. Consistently received high ratings for excellent service and maintained a clean, safe vehicle. Multi-task Customer Service Member
Tim Hortons
Focused on streamlining processes and providing high-quality food service, with strong problem-solving skills and excellent customer service. Brings seven years of experience, exceptional multitasking abilities, and a strong background in healthy food preparation.
Human Resorce Assistant
Commercial Bakeries Corp.
This role involves gathering time and attendance records to provide payroll information, preparing and analyzing employee data reports, and maintaining employee records by entering and updating employment and status-change details.
Seasoned professional with
leadership skills and a strong
attention to detail. Experienced
in de-escalating contentious
situations and working
effectively in team
environments. Knowledgeable
in law enforcement, security
operations, and emergency
response. Proficient in
interpersonal, verbal, and
written communication, with
strong abilities in situational
assessment, problem-solving,
and decision-making. Skilled in
patrol duties and incident
management.
CERTIFICATES
-SRB (TTC)
-Defensive Driving (TTC)
-Subway/SRT Rule Book & WHMIS
(TTC)
-Cybersecurity Core Concepts
(TTC)
-CFSC and CRFSC license,
Restricted and Unrestricted
Firearm
-Supervisory Certification
-Security License
-Smart Serve License
-C-CURE 9000, monitoring station
-Use of Force
-CPR and First Aid certification
-LGBTQ certification
-Mental Health First Aid
Certification
-Certified Translator, MCIS
-Eco-Tourism Diploma, Technical,
and Vocational Organization of
Tehran, Iran
- MADD Community, impaired driving, York Regional Police
- Serving With Pride, LGBTQ Law Enforcement officers
- Crowd Management, Toronto Police
- Carefree Lodge Seniors Services and Long-Term Care
- Receptionist volunteer at YMCA
- Volunteer for Wildlife Act, South Africa
LANGUAGES:
Persian, English, French (beginner)
PROFESSIONAL TRAINING
Flight Attendant
Air Canada Rouge
The 6-week program includes 4 weeks of technical training and 2 weeks of service training, covering in-flight safety, boarding procedures, and emergency protocols. After completing the safety training, participants receive customer service training, followed by two onboard flights to practice emergency evacuation and pressurization.
Armed Guard Cash Services
Gardaworld
4-week firearm and Armour truck driving training, safely and efficiently picking up and delivering valuables for clients, ensuring a secure environment for colleagues and customers. Responsibilities include following established routes and schedules, driving an armored vehicle while adhering to road safety, loading and unloading the vehicle, completing daily reports and paperwork, and following GardaWorld’s procedures and regulations.
Volunteering
Contact this candidate