Customer Support Patient Care

CHANNIE MAYFIELD

**** ****** ***** **., ************, Ohio 43068

***********@******.*** 614-***-****

Specialized experience in demand planning and logistics within the patient care network with an emphasis on tailored customer support.

RELEVENT EXPERIENCE

APRIL 2024 – PRESENT (FULL TIME)

MANAGER - HEINERLING COMMUNITY

1755 HEINZERLING DR., COLUMBUS, OHIO 43223

Managing a diverse communal environment to provide tailored customer support, employee supervision and readiness, and adherence to patient safety guidelines

Provide senior management and varied customers with information and support to maintain customer accounts, adequate stock of supplies and demand forecasting.

Analyzing and manipulating supply system data with updated information relating to specific items, including price, product uses, quality, and vendor information.

Identified and recommended approved substitute items when applicable; offered alternate sources of supply to resolve urgent/priority customer requirements.

Researched discrepancies for reconciliation of inventory and merchandise relating to customer orders and vendors.

JUNE 2022 – APRIL 2024 (FULL TIME)

DIRECT CARE ASSISTANT - HEINERLING COMMUNITY

1755 HEINZERLING DR., COLUMBUS, OHIO 43223

Functioned within a community care environment to ensure the maintenance and safety of patients and customers.

Performing work which involved deciding which supplies and equipment to maintain stock levels of using applicable demand data.

Coordinated efforts to ensure highest patient care standards were provided in a timely manner to meet the requirements of numerous patients at any given time.

Assisted with direct care procedures and related tasks for culturally diverse inpatient facility.

Provide support for the planning, organizing, and coordinated movement of patients and family members for assignments and requests from various customer accounts and departments.

Assisted team members to ensure the procurement and availability of needed material met or exceeded patient and customer expectations and timelines.

CHANNIE MAYFIELD

7755 Quarry Cliff Ct., Reynoldsburg, Ohio 43068

***********@******.*** 614-***-****

RELEVENT EXPERIENCE CONTINUED…

August 2021 – December 2021

IT INTERN – OTTERBEIN UNIVERSITY- WESTERVILLE

27 S. GROVE ST., WESTERVILLE, OHIO 43081

Provided customers with available information relating to specific inquiries, product uses, and technical specification data, obtained through system resources.

Functioned as a Customer Account Specialist answering calls from customers, providing account and product information to customers, handling emergency requests, providing and /or validating customer account information to provide tailored support within the workplace.

Researched and provided status information to customers and contractors.

EDUCATION

Ohio School of Phlebotomy January 2022 – April 2022

17 Aldrich Road, North Suburbs, Columbus, OH 43214

KIPP Columbus – Graduate August 2017 – May 2021

2900 Inspire Dr., Columbus, Ohio 43224

CERTIFICATIONS

Completion of Phlebotomy course - Certified Phlebotomist March 2022 - Present