Scrum Master Project Management

Mise Ngando

PROFESSIONAL SUMMARY

Scrum Master who has worked with development teams through transition from waterfall to Agile development. Experience utilizing Agile project management tools like JIRA and Confluence, Agile Release Process, BDD and VersionOne agility. Strong communications skills program development. Holds certifications PSM and certificate in conflict analysis and resolution

●Scrum Master with experience in delivering advanced technologies.

●Facilitated Daily Scrum Meetings and Monthly Reviews meetings. Conducted sprint retrospective and followed up on action items for continuous improvement.

●Successfully guided two development teams through transition from waterfall to Agile development.

●Coordinated the work efforts of 12-person team for various projects. Helped team complete tasks successfully and on-time and resolved obstacles encountered by team members.

●Coached team members on Agile processes and facilitated planning meetings and retrospectives. Maintained task board and produced daily burndown charts.

●Carefully analyzed data, staffing plans and variances to recommend solutions to improve revenue per call and customer satisfaction/retention.

●Completed plans for long term goals using Microsoft Project.

●Experience utilizing Agile project management tools like JIRA and Confluence.

●Working knowledge of Kanban as well as strong knowledge and utilization of XP.

●Scrum as an asset; strong knowledge of all the concepts: tasks, backlog tracking, burn-down metrics, velocity, user stories.

●Removed impediments and protected team members from interruptions and distractions that minimized productivity.

●Encouraged and implemented process improvements. Created team–building opportunities.

●Worked closely with Product Owners, coordinating product backlog grooming and story estimation.

TECHNICAL EXPERIENCE

Skills/Tools: Visual Management,Jira/Confluence,VersionOne agility,Scrum, Kanban, Coaching, Training, Agile Project Management, Agile Software Development, Continuous Integration, Continuous Delivery, Agile Release Process, Facilitation and Team Building, ATDD, BDD, DevOps

PROFESSIONAL EXPERIENCE

SEALEDAIR May 2022 - Present Scrum Master mid level

Project: Design studio and Smart Packaging

●Digital/eComm - user experience (difference between design (UX) and development (UI)) that fits into an overall SDLC

●SDLC and Agile/Waterfall

● Agile project practice

●Run development of Scrum team and user dev team

●Run Daily scrum - help with sprint planning, recording velocity, working with product owner

●Make sure backlog is well groomed

●Support release/deployment

●Release every 4 weeks

●Partner closely with team and build relationships

●Help with morale and provide transparent environment

● Making scrum ceremonies fun - good energy to drive team forward

FEDEX Sep 2021 – April 2022

Agile Scrum Master (SAFe)

Project: Network Management and Network generation: Serving 2 teams on 2 separate trains by supporting in the modernization and transformation of FedEx Ground Linehaul Network through the development and deployment of technology solutions using project management tools such as VersionOne

●Working with offshore developers and multiple product owners assisting both teams concurrently with their developmental work through the iterations.

●Assisting team members of 12 and 13 respectively in resolving impediments and eliminating blockers.

●Participated proactively in developing and maintaining teams engineering best practices such as pair programming, code reviews, test automation, test-driven development, refactoring, continuous integration/continuous deployment.

●Helping both teams in solving dependency issues.

●Provided support to the team using a servant leadership style whenever possible, leading by example.

●Assist Teams in preparing the release documents.

●Motivated and coaching the teams to work towards continuous improvement and deliver shippable product that deliver business value in every sprint.

●Prepared project progress reports and status reports.

●Assisted teams in Identifying and tracking project dependencies.

●Escalated issues to management and seeking timely resolution.

●Work closely with Product Owners in backlog prioritization writing of user stories and backlog refinement

●Assisted teams in writing out objectives and ensuring transparency during PI Planning.

●Attending SOS meetings during PI Planning and weekly synch meetings with SM POs and managers to ensure the smooth running of the ART.

1820 valley view lane Irving, tx

WCD Feb 2019 - May 2021

● Sanitation

●Quality control

Adecco Staffing Lewisville Texas

Dec 2019 - Feb 2019

CTDI

●Phones repairs

●Packaging

●Testing

●Shipping

FedEx with sestha packaging co Irving texas

Oct 2018 - Dec 2018

●Delivery driver

●Packaging

Abba staffing texas

May 2018- Jan 2019

● Valet at DFW airport

Amazon flex Goldspike fort Worth Texas

February 2017- July 2018

●Delivery driver

●Packaging

Business Interiors 1111 valley view lane Irving,Tx Apr 2015 – Jan 2017

●Installer office of furniture and fittings

●Installation of monitors

●Hardware installation

Yard auditor March 2014 - Apr 2015

K.L. Breeden & Sons LLC Irving, TX

●Ensures and enforce safety measures on the yard from truck drivers and other employees

●Working with the logistics department for replacement of items damaged or missing (dock lights, chocks, yard lightings)

●Make sure temperatures on the delivering trailers are set right.

●Supervising the activities of four yard drivers and truck drivers.

INGRAM MICRO, Irving, TX Feb 2011– Apr 2013

Quality Control Expert

●Digital Intelligence

●Saw that all testing processes were performed correctly.

●Made sure products were shipped out in good working condition as required by customers.

●Documentation of quantity and quality of products were ready to be shipped

Associate,

April 2011- February 2013 with Link staffing

Richmont north America

●Parking of jewelries and watches

●Receiving

●Shipping

Pitney Bowes

● Mail sorting

●Machine operator

BSc. Banking and Finance / Information Systems (Minor)

University of Buea - Cameroon

CERTIFICATIONS

Scrum Alliance

Professional Scrum Master, PSM, Scrum.org (PSM)

Certified conflict analyst

Conflict analyst and resolution (Global campus, United States institute of peace)

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