Customer Service, porter, warehouse, retention specialist,data analys

GERALDINE SMITH

Phone: 929-***-**** Email: *****************@*****.***

Professional Summary: Dedicated and self-motivated professional with extensive experience in warehouse operations, logistics, customer service, and case management. Adept at packaging, labeling, shipping, receiving, and inventory management to ensure seamless workflow and efficiency. Strong problem-solving skills with a proven track record of customer satisfaction, retention, and contract negotiation. Highly skilled in maintaining organized workspaces, ensuring safety compliance, and handling escalated client concerns. Skills: Warehouse & Inventory Management Shipping & Receiving Packaging & Labeling Customer Service & Retention Conflict Resolution Contract Negotiation Organization & Time Management Cleaning & Maintenance Safety Compliance Case Management Client Advocacy Documentation & Compliance Team Collaboration Work Experience:

FreshDirect, Manhattan, NY – Warehouse Worker January 2024 – Present

• Loaded, unloaded, and moved materials to and from storage and production areas.

• Maintained clean and organized workspaces by enforcing housekeeping standards.

• Assisted in streamlining processing times for packing, shipping, and inventory control.

• Followed safety procedures to prevent accidents and ensure compliance with regulations. Laser Ship, Secaucus, NJ – Warehouse Worker September 2023 – November 2023

• Contributed to meeting team goals through consistent punctuality and efficiency.

• Managed incoming shipments, inspecting goods for quality control purposes.

• Optimized storage areas by reorganizing inventory for better space utilization.

• Ensured smooth package processing by following company guidelines and safety measures. Help Susa, Manhattan, NY – Porter May 2021 – October 2023

• Maintained cleanliness by regularly checking and tidying common areas.

• Monitored premises to ensure safety and security for guests and staff.

• Followed safety protocols to prevent accidents and hazards.

• Assisted with loading and unloading luggage to facilitate workflow. Altice USA, The Bronx, NY – Retention Specialist August 2023 – October 2023

• Handled escalated customer complaints professionally, resolving issues effectively.

• Enhanced customer satisfaction through proactive communication and problem-solving.

• Negotiated contract renewals, securing ongoing business relationships. Breaking Ground, Manhattan, NY – Case Manager January 2023 – April 2023

• Managed and maintained accurate documentation for all cases.

• Conducted thorough assessments of client needs and necessary interventions.

• Monitored ongoing cases, adapting strategies to meet changing circumstances. Education High School Diploma

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