Customer Service It Support

YWJPHEEJ VANG

Brooklyn Park, MN ***** 612-***-**** ********.****@*****.***

Summary

Experienced professional with expertise in customer service, team leadership, and delegation. Proven ability to quickly learn and contribute as an effective team player. Demonstrates a positive attitude and strong work ethic.

Skills

•Quality Inspections

•Management interaction

•Performance Improvement

•Efficient Skill Acquirer

•Eager to Expand Knowledge

•Collaborative Team Member

•Strong Work Ethic

•Positive Attitude

•Training and mentoring

Experience

Produce Team Member 07/2021 to Current

Target Maple Grove, MN

•Enhanced customer satisfaction by providing remarkable assistance to the visitors.

•Provided personalized guidance to customers in choosing the most suitable produce items for their requirements.

•Maintained accurate records of inventory levels.

•Provided accurate pricing information to customers.

•Provided product suggestions to customers, showcasing my knowledge of product selection.

Front End Cashier 06/2020 to 07/2021

Hyvee Market Grill Brooklyn Park, MN

•Welcom customers with warmth and inquired about their assistance needs.

•Assist customers in finding products throughout the store.

•Utilize electronic scanners to input product details into the database.

•Maintaine excellent service standards while professionally resolving all customer complaints.

Front End Cashier 04/2018 to 01/2019

McDonald's Restaurant Champlin, MN

•Greet customers warmly and asked if they needed help.

•Process customer payments using cash, debit cards, credit cards, gift certificates and vouchers.

•Answer customers' questions about products, prices and availability.

•Resolve conflicts with dissatisfied customers in a professional manner.

Three Rivers Intern 05/2018 to 10/2018

Three Rivers Park District Brooklyn Park, MN

•Efficiently provided administrative support by organizing documents and coordinating meetings.

•Collaborate with team leaders in organizing summer camps effectively.

•Organize and guide Summer camps for children and teens.

Education and Training

Associate of Science: Cybersecurity 08/2024

Wilmington University New Castle, DE

Volunteer Work

Three Rivers Teen Council

•Main goal was to connect the younger generations with the outdoors.

•Attended conferences, seminars, or workshops to network with industry peers or gain insights into emerging trends.

•Developed strategies for resolving complex legal issues in timely and cost-effective manner.

•Supported company's responsible growth strategy by promoting culture centered on timely identification, escalation and mitigation of risks.

Teacher Assistant

•Set up technology equipment and assisted with technical issues in classroom.

•Collaborated with teachers to implement classroom management strategies.

•Helped maintain safe, clean, and organized learning environment for all students.

•Adapted activities or lessons for diverse learners according to individual needs.

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