Custodial Worker General Labor

Antoinette M. Phillips

**** ***** **** *******

Capital Heights, MD 20743

(301) 532 - 3826

***********@*****.***

Summary of Qualifications

Over 20 years of experience working with customers both face-to-face and on the phone

Professional peer mentor with a record of improving others' performance

Professional Experience

March 2024 – Present, Architect of the Capital, Custodial Worker, Washington, DC

Independently clean assigned areas required within prescribed time limits; complete work in order of priority following agency cleaning standards

Clean wide range of surfaces, historic furniture in sensitive space with minimal instruction

Select proper tools and chemicals from assortment of cleaning and sanitizing solutions to clean marks and stains and perform daily cleaning

Perform general labor tasks, such as loading trash, collecting and separating waste and recycling

Responsible for washing windows and mirrors,

Responsible for cleaning, sanitizing, and stocking bathrooms.

Responsible for sweeping, mopping and vacuuming floors

2020-2022, Wells Fargo Mortgage, Frederick, MD Mortgage Servicing Specialist at WFHM

Assist customers with making payments on their mortgages and payoff quotes.

Assist affiliates with making payments, payoff quotes, and more.

Explain customers’ escrow shortages and overages.

Transfer to the appropriate department when needed.

Greet the customer with enthusiasm and a smile and follow suggested scripting throughout the call.

Guide customers how to make payments and view their accounts online.

Use available resources effectively, including EDGE, My Work Portal, and web-based tools (CHUCKY, OIB, MARS, ICMP, CIV).

Mentor other Team Members to help improve their performance.

2014-2015, CARDOLET TRANSPORTATION, Laurel, MD Driver

Drove passengers to their doctor’s appointments and back home.

I assisted them with their wheelchairs and walked them to the door.

2009-2013, SIMPLEXITY, Reston, VA Customer Service Supervisor

Assisted customers with placing cell phone and satellite dish orders.

Handled escalated calls at a supervisor level.

Provided order status updates.

2008-2009, GOODWILL INDUSTRIES, Washington, DC Custodian Team Lead

Vacuumed and dust areas and office as assigned

Clean and restock restrooms restrooms

Pass out supply and inventory supplies daily

Monitor trash and recycle removal throughout the building and assigned

Evaluate employee progress and recommend training when needs

Give a daily report to supervisor

Education

BLADENSBURG SENIOR H.S., Bladensburg, MD General Education

Skills

Proficient in Microsoft Office including Outlook and Explorer, and Web-Based Mortgage Servicing Tools including ICMP, OIB, MARS, CHUCKY.

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