Customer Service Data Entry

Rimal patel

508-***-**** *************@*****.*** Shrewsbury, MA

Skills

Customer service, Time management, Bilingual, Leadership, Documentation review, Microsoft word, English, Inbound/Outbound Call Handling, CRM Systems (e.g., Salesforce, Zendesk), Billing, Scheduling & Data Entry, Microsoft Office Suite, Remote Collaboration (Zoom, Slack), Communication, Empathy, First-Contact Resolution

Experience

RN investment llc Worcester, MA

Store Manager 01/2021 - Present

* Managed inventory operations: ordering, stock control, and budget variance analysis

* Drove customer service excellence: handled complaints, achieved a high satisfaction rating

* Led marketing campaigns and promotions to boost store traffic and sales

* Negotiated vendor contracts to ensure timely delivery under favorable terms

ipg photonics Oxford, MA

Laser Operator 01/2015 - 12/2021

* Inspected and tested precision components independently and on team; logged results in production logs

* Trained 5+ new staff on technical specs and internal systems, ensuring standardized documentation

jeet investment llc Worcester, MA

Sales Associate 06/2014 - 12/2021

* Handled daily customer inquiries—sales, product, billing—via phone and email, achieving a ~95% satisfaction rate

* Generated detailed weekly sales reports; communicated Voice-of-Customer insights to executive leadership

* Reconciled accounts payable/receivable and processed bank deposits with 99% accuracy

* Created vendor relationships, handled inventory data, and delivered presentations using PowerPoint

patel brothers Shrewsbury, MA

Sales Manager 06/2011 - 12/2016

* Trained and supervised a sales team of X, coordinating 20+ employee schedules weekly to meet sales targets

* Regularly adjusted pricing strategies based on cash workflow and boosted sales operations efficiency by Z%

Education

Sardar Patel University gujarat,india

B.com 12/2011

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