Customer Representative Service
Resume:
TIA DICKERSON
CUSTOMER REPRESENTATIVE
*************@*****.***
OBJECTIVE
To obtain a job as a customer representative where I can use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and company.
SKILLS & ABILITIES
Persuasive speaking skills, empathy, adaptability, ability to use positive language and clear communication skills. Customer service (15+years). Typing (35-40 WPM) EXPERIENCE
2024 - Present Small Business Lite
Liberty Mutual Insurance
Assisting customers with navigating the online portal. Walking customers and agents through resetting passwords. Processing online requests for cancellation and loss run reports.
2022-2024
Billing Representative
Safeco Insurance
Taking payments. Assisting customers with making payment arrangements with the goal of keeping their policies active. Educating both agents and customers about online services. Helping both agents and customers understand billing histories. Reinstating policies that have been cancelled for non-pay. Adjusting installments that may have been affected by policy changes, increasing premium. Setting customers up on automatic deductions or recurring credit card 2021- 2022
CAST / Safeco Insurance
Assisting agents, customers, and mortgage companies with updating mortgagee clauses. Taking payments. Processing simple reinstatements. Assisting with all calls concerning the Right track savings program. Enrolling customers in the Right track savings program. Explaining the discount process to agents and customers.
2020-2021
SBC Billing / Liberty Mutual
Helping small business owners make payments arrangements to keep the insurance needed to keep their businesses open. Working with the Premium Audit Department on behalf of the insured to set up payment plans or placing holds to allow more time to provide information that’s needed. Processing reinstatements. Working with Underwriters on behalf of the insured to correct any problems with policies that need approval. Taking payments.
2019 – 2020
VXI – DIRECT TV / Retention Specialist
Offering different cable and internet packages to fit the customer’s needs. Finding ways to lower customer’s bills to fit their individual budgets without compromising their needs. Taking payments and setting up automatic payment plans
EDUCATION
Hughes High School 1996
Blueprint for Success – NCCER Construction and Carpentry Accreditation – 2006 Cincinnati State Technical College – 2011 -2013
*References Available Upon Request
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