Customer Service Care

MOSES M. CHIPOJOLA

Mountlake Terrace ***** **th Ave W ************@*****.***

Organized Insurer and Marketer with several years of experience assisting clients with billing questions, information and support . Seasoned expert at explaining insurance coverage and collecting premiums .

Hard working employee with customer service, multitasking and time management Abilities . Devoted to giving every customer a positive and memorable experience. EXPERIENCE

JAN 2010

JAN 2018

FINANCIAL ADVISOR

OLD MUTUAL MALAWI - BLANTYRE

New and old product presentation to companies and individuals Recommendation of financial investing plans to clients based on their needs Cold convasing

Prospecting

Phone selling

Premiums collection

Customer care

Training of new recruits

OCT 2008

JAN 2009

FEB 2004

JUL 2007

OUTDOOR ADVERTISING MANAGER

ALLIANCE MEDIA - BLANTYRE

Product segementation recommendation

Recommendations on billboards sites

Artwork recommendation

Fabrication of billboards

Prospecting

Inspection and maintenance of billboards

Arranging night patrols to the site of billboards

MARKETING EXECUTIVE

TELEKOM NETWOTK MALAWI – BLANTYRE

Supervising counter sales

Handling general complaints

Handling new clients

Product presentation

Prospecting

Management of stores

Daily sale summary and report from sale team

JAN 2024

CURRENT

SKILLS

EDUCATIOIN &

TRAINING

COLLEGE

CAREGIVER / HOME CARE AIDE

MOUNTLAKE TERRACE AFH - MOUNTLAKE TERRACE

Personal Care – Helping with daily tasks like bathing, dressing, using the toilet and grooming

Meal Preparations – Help prepare meals and assisting in eating Household tasks – Help with laundry, cleaning and other household chores Medication Management – Ensure proper dosage, timely refills and organizing medication schedule

Social engagements – Keeping clients engaged in social networks Providing emotional support

Retirement planning

Prospecting

Risk management

Presentation

Strong communication

Compassion

Patience

Empathy

Physical stamina

Time management

Ability to build trust

Marketing & Sales Diploma

Principles of Management

Advertising

Polytechnic Business Management Centre

Blantyre

Malawi

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