Customer Service Data Entry

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JHEAN HOPE EJANDRA LAWAG

Contact No: +974-********

E- Mail: *************@*****.***

SUPERVISOR - RECEPTIONIST - CASHIER

PROFESSIONAL SUMMARY

A highly skilled and versatile professional with extensive experience in customer service, cash handling, administration, and team supervision. Over 10 years of experience in various roles. Known for exceptional attention to detail, strong leadership, and delivering outstanding customer experiences. Seeking new opportunities to leverage my skills in management, customer service, and operations. SKILLS

Customer service excellence

Cash handling and transaction accuracy

Team leadership and supervision

Office administration and record-keeping

Microsoft Office Suite (Word, Excel, PowerPoint)

Strong communication and problem-solving

Time management and multitasking

PROFESSIONAL EXPERIENCE

SUPERVISOR March 23, 2022 - present

ALZAMAN EXCHANGE WLL

Doha Qatar

Supervise daily operations and manage a team in a fast-paced environment.

Ensure compliance with exchange policies and procedures.

Provide excellent customer service, handle inquiries, and resolve issues promptly.

Monitor cash flow and transaction accuracy to maintain financial integrity.

Train and mentor new staff, ensuring adherence to company standards. RECEPTIONIST June 18, 2016 – Dec 21, 2021

SAFARI GROUP OF COMPANIES

Doha Qatar

Managed the front desk, greeted visitors, and answered phone calls professionally.

Coordinated appointments, meetings, and office scheduling.

Provided administrative support, including data entry and document management.

Facilitated communication across departments to ensure smooth office operations.

Handled customer inquiries and ensured issues were resolved efficiently CASHIER Nov 19, 2015 – March 19, 2016

ROBINSON PLACE (Otis-Branch)

Paz Mendoza Guazon, Pandacan Manila, Philippines

CASHIER TEAM LEADER Nov 14, 2013 – Sept 14, 2014

PUREGOLD PRICECLUB INC. (Libertad-Branch)

Paz Mendoza Guazon, Pandacan Manila, Philippines

CASHIER Oct 19, 2012 – March 19, 2013

RUSTAN SUPERCENTER INC. (Shopwise Manila-

Branch) Adriatico St. Malate Manila, Philippines

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CASHIER Sept 26, 2011 - March 10, 2012

THE LANDMARK CORPORATION (Makati-Branch)

Ayala Center, Makati Avenue Makati City, Philippines CASHIER March 19, 2011 - June 19, 2011

RIVIERA MERCANTILE SYSTEM INC. (Isetann Recto-Branch) Quezon Blvd. corner C.M. Recto Avenue and Evangelista St. Manila, Philippines CASHIER Sept 08, 2010 - Feb 07, 2011

STAR APPLIANCE CENTER INC. (SM San Lazaro-Branch)

Felix Huertas corner A.H. Lacson St. Santa Cruz Manila, Philippines LANGUAGE

Tagalog - native

English

PROFESSIONAL EDUCATION

TERTIARY : DIPLOMA OF TECHNOLOGY MAJOR IN INFO TECH YEAR 2010 SURIGAO STATE COLLEGE OF TECHNOLOGY

Magallanes St. Surigao City, Philippines

SECONDARY: TAGANA-AN NATIONAL HIGH SCHOOL YEAR 2007 Brgy. Sampaguita, Tagana-an Surigao del Norte Philippines

PRIMARY: BAN-BAN ELEMENTARY SCHOOL YEAR 2003

Brgy. Ban-ban, Tagana-an Surigao del Norte Philippines PERSONAL PROFILE

Full Name : Jhean Hope Ejandra Lawag

Gender : Female

Nationality : Filipino

Availability : Immediate

Religion : Roman Catholic

Date of Birth : 03.02.1991

Marital Status : Single

Passport No : P5767277B

“I do hereby declare that the above information is true and correct to best of my knowledge and skills.” JHEAN HOPE E. LAWAG

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