RECEPTIONIST

Kay Graham

Chicago, IL

*********@*****.***

Professional Summary:

Excellence in Receptionist duties. Reliable, enthusiastic, professional individual. Skilled in problem-solving, and various software operations.

HeplerBroom LLC Chicago, IL October 2012-March 2023 Receptionist

• Warmly greeted all incoming visitors to the office

• Handled incoming phone calls to the office

• Maintained inventory of office supplies; ordered supplies (i.e. water, coffee, soda)

• Updated attorney calendar and assisted with any overflow tasks from legal secretaries

• Handled reservations for conference rooms for attorneys/ Maintained conf room calendar

• Processed/reviewed/distributed incoming mail (i.e. E-mail /fax links, USPS, UPS, FedEx)

• Entered guest information into building Visitor System to assure access to the office floor Pierce & Associates Chicago, IL Sept 2007-August 2012 Client Sites Department Clerk

• Processed new foreclosure referrals from Fifth Third Bank, Bank of America and SunTrust Mortgage Inc., Chase Bank

• Handled high volume of emails regarding files

• Provided status updates to multiple clients concerning foreclosure files

• Provided reception desk coverage as necessary

Intercontinental Hotel Chicago, IL Sept 2005 – August 2007 Hostess

• Coordinated flow and organization of guests entering restaurant

• Enthusiastically assisted guests with reservations, special functions, etc.

• Maintained positive guest relations within the hotel and restaurant

• Provided information on restaurants, upcoming events, etc. in the city when necessary EDUCATION

Loyola University Chicago, Chicago, IL

Degree: Bachelor of Arts, Communications

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