Customer Service Debit Card

RONNI CAMPBELL 602-***-**** Call//Text

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PROFESSIONAL SUMMARY

Detail-oriented and certified fraud prevention specialist with extensive experience in ACH and debit card claims processing, customer service, and administrative support. Skilled in fraud investigation, dispute resolution, utilizing multiple systems for research and case analysis. Adept at providing excellent client experiences in fast-paced environments. PROFESSIONAL EXPERIENCE

Certified Senior Fraud ACH Claims Operations Agent June 2023 – Feb 2025 Wells Fargo – Chandler, AZ

• Processed complex ACH fraud and non-fraud claims efficiently, ensuring high client satisfaction.

• Adjusted overdraft protection fees and processed credits/denials on disputed claims.

• Utilized multiple computer systems to optimize research and resolution outcomes. Certified Debit Card Signature Claims Agent May 2022 – Jun 2023 Wells Fargo – Chandler, AZ

• Managed high-volume inbound calls to process fraud and non-fraud debit card claims.

• Originated claim documentation, processed stop payments, and reissued debit cards.

• Transferred client calls to relevant departments as needed. Customer Service Representative / Ticket Team Agent July 2019 – May 2022 24-7 Intouch – Hyundai Blue Link – Mesa, AZ

• Handled inbound customer inquiries regarding accounts, billing, remote services, VIN clears, and recalls.

• Promoted to Ticket Team, managing outbound calls to resolve escalated customer concerns.

• Scheduled maintenance, recalls, and head unit replacements. Front Desk Head Receptionist Nov 2011 – Feb 2012

Premier Community Management Inc. – Chandler, AZ

• Managed office operations, scheduled meetings, and handled homeowner records and payments. Answered high-volume calls using a multi-line system. RONNI CAMPBELL 602-***-**** Call//Text

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Signing Coordinator

At Home Signing Inc. – Tempe, AZ Nov 2005 – Oct 2007

• Coordinated mortgage document signings between lenders, notaries, and borrowers.

• Managed confidential mortgage-related transactions. Certified Fraud Prevention Analyst Jan 2002 – Dec 2002 Sears National Bank – Tempe, AZ

• Investigated suspicious credit card activity and verified cardholder identity.

• Analyzed transaction patterns to prevent fraudulent use. Homemaker / Childcare Provider Various years while not employed

• Raised own children while maintaining administrative and organizational skills. SKILLS & COMPETENCIES

• Fraud Prevention & Investigation

• ACH & Debit Card Claims Processing

• Client Advocacy & Support

• Administrative & Clerical Experience

• Multi-System Research & Analysis

• Account Management

• Microsoft Office Suite (all applications)

• Touch-typist

EDUCATION & CERTIFICATIONS

• High School Diploma – Westwood High School, Mesa, AZ (Graduated 1997)

• Certified Fraud Agent

• Certified ACH Fraud Agent

• Certified Peer Support Agent

Personal and Employment References provided upon request.

Contact this candidate