Customer Service Hospitality Management
Resume:
K R I S T I KL N L A P I N S
H O S P I T A L I T Y M A N A G E R
C O N T A C T
*******.******@*****.***
Unit #101
Virginia Beach, Virginia 23462
FAUQUIER HIGH SCHOOL
Governor’s seal for excellence in
advanced classes
OLD DOMINION UNIVERSITY
Bachelor of Business Administration
Minor in Hospitality Management
GPA: 3.8
E D U C A T I O N
S K I L L S
9 Years Management Experience
13 Years Customer Service and Sales
Experience
Inventory Management
Profit & Loss Management
Recruiting/Hiring
Onboarding/Training
Scheduling/ Payroll
Organizing/ Multitasking
Creation and Implementation of Checklists
and Standard Operating Procedures
Thorough Task Completion With Attention
To Detail
Providing Constructive Feedback
Creative Problem Solving
Ensures Employees Are Treated Kindly, Fairly
And Equitably Emphasizing Company Culture
And Core Values.
Excellent Verbal And Written Communication
Flexible Availability
Strong Attention To Detail
P R O F I L E S U MMARY
I strive to go above and beyond; to create memorable experiences for my guests and work tirelessly to provide educational moments so that myself and my staff may grow.
Time spent working in Hospitality has given me the tools to multitasks effortlessly while under pressure. I have a consistent ability to train and mentor team members and identify developmental needs across teams or departments. I enjoy every shift with a calm demeaner, a keen eye for small details, and a smile.
WORK E X P E R I E N C E
Gelati Celesti 2022 - PRESENT
General Manager- Co-Chair Culture Committee
Has a passion for people and leads with customer service prioritized while also instilling that mindset within the team and fulfilling the company's mission to providing a few moments of pure joy.
Maintain compliance with all local state and federal food safety laws. Create and adjust staff schedules to meet the stores needs. Recruiting, onboarding, training and development of all staff. Assess and maintain standards of cleanliness within store. Maintain and monitor product quality and consistency. Ensure compliance administratively: placing orders, budgeting, reviews, etc. Act as liaison between store needs and all other departments. Maintain and support company culture throughout organization daily Oversee guest services and resolve any issues
Maintain strong leadership through example
Tinto Wine & Cheese 2019-2020
Dining Operations Manager
Oversee all operating activities for 3 wine bars, including but not limited to overseeing indoor dining services, scheduling, product ordering, accepting deliveries, fulfilling online orders, contactless deliveries, hosting in store and off sight events and all other guest services. Facilitate positive culture, customer engagement and max club member experience in both stores by providing consistent, premium wine curating services to guests.
Hilton- The Main: Varia 2019-2019
Restaurant Supervisor
Understand the needs of the shift, deploy resources and communicate the plan to the staff so that products and services are delivered to Hilton’s specifications.
Vertical Real Estate 2020-2022
Realtor
Assess clients’ wants and needs and match them with their perfect home. Write legal contracts, and work as a team to assist additional vendors to best guide clients through each step to homeownership. K R I S T I KL N L A P I N S
H O S P I T A L I T Y M A N A G E R
WORK E X P E R I E N C E
Terrapin Restaurant 2016-2019
Assistant Manager
Oversee all Front of House and Kitchen operations to ensure guests have a memorable dining experience. Lead pre shift meetings to educate the staff on daily food and wine menu changes. Resolve conflict effectively and serve as the facilities Human Resource Representative. Create weekly front of house schedule and coordinate staffing needs. R E F E R E N C E S
The Inn at Little Washington 2015-2019
Table Captain/Closing Team Leader
Coordinate daily dining room operations to deliver a consistent 5-Star, 5-Diamond, 3-Michelin Star experience to all guests.
Maintain all aspects of the service areas and dining room ensuring every checklist is completed timely and properly. Served as the ambassador of the establishment conducting tours, check-ins and all other front of house dining room and front desk activities.
Foster’s Grille 2014-2015
Server
Providing hospitable and customized service, learning the menu to explain offerings to guests, performing opening and closing duties, and partnering with team members to ensure guest satisfaction, while being available to work weekends, weekdays, and holidays as needed.
Maintaining positive relationships with regular customers and fostering customer’s lasting relationships to the brand. Barrel Oak Winery 2012-2015
Pantry Captain
Lead a team of teenaged staff in preparing and assembling food items for tasting room or event use, maintaining a clean and organized pantry, and assisting with food preparation and stocking of wine bars for service. Brain William- Owner Terrapin Restaurant Rebecca Sloan- Real Estate Mentor Jess Soman-Food and Beverage Director Inn at Little Washington... Suzy Rosser- Owner Gelati Celesti Abbey Pimentel- Human Resources Gelati Celesti Meaghan Grandolfo- Operations Manager Gelati Celesti
2019-2020
Marriott- Sheraton
Banquette Bartender
Preparing and serving alcoholic and non-alcoholic beverages to guests at events and functions, ensuring a smooth and efficient bar operation by maintaining proper stock levels, following beverage service standards, and providing excellent customer service within a designated event space, all while adhering to legal liquor service regulations and Marriott standards
Old Dominion Univesity
Auxiliary Services Assistant
Provide administrative and clerical support to a department or team. Perform tasks such as scheduling meetings, answering phone calls /emails, managing files, and preparing reports. 2015-2016
C E R T I F I C A T I O N S
American Hotel & Lodging Educational
Institute Certifications:
Leadership and Management in the
Hospitality Industry
Hospitality Today
Convention Management Services
ServSafe Food Manager Certification
2022-2027
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