Ux Designer Customer Service

DANIELA HERLOFF

Arcadia, CA

626-***-**** **************@*****.*** Portfolio: http://danielaherloff.framer.website LinkedIn: www.linkedin.com/in/daniela-delightfulUX UX Designer

UX/UI Design Figma Google Research & Data Analysis Attention to Detail Project Management Customer Service Presentation Critical Thinking Bilingual Are you looking for a dynamic, fast-learning professional who can bring a unique blend of technical expertise, creative problem-solving, and a passion for design? Look no further! I have a bachelor’s degree in business UX Design and Google certification, earned in less than 6 months. My master’s degree in special education comes in handy because I know all about accessibility. This dual focus allows me to combine strategic business thinking with user-centered design principles to deliver impactful solutions.

I excel at using research and presentation tools to communicate ideas effectively and have a natural talent for math and a keen eye for visual design.

I’m proficient in Figma, able to develop wireframes and prototypes that bring ideas to life. My ability to find creative solutions to everyday problems sets me apart, and my personality tests consistently highlight my strengths in collaboration, curiosity, love for learning, and patience. Whether it’s designing intuitive user experiences, analyzing data to uncover insights, or presenting innovative ideas, I bring a unique combination of skills and a relentless drive to succeed. Let’s connect!

PROFESSIONAL EXPERIENCE

UX/UI Design Western Governors University Remote

● Excellence Award Business Structures and Legal Environment Applications San Gabriel Unified School District San Gabriel, CA Education Specialist, Resource Specialist, Inclusion Specialist

● Implementing data driven improvement plans and achieved 45% growth

● Conducted qualitative and quantitative research and transformed resulting data into actionable goals and problem solutions with 80% success rate

● Protected proprietary and confidential information with fidelity

● Created and maintained trusted and collaborative relationships with clients

● Lead and supervised team of up to 15 professionals

● Trained staff, increasing retainment rate by 20% West Covina Unified School District West Covina, CA Education Specialist, Resource Specialist

● Conducted research and data analysis to generate meaningful insights

● Shared analyses and insights both in writing with appealing visual presentations for a variety of audiences

● Empathetically developed knowledge of client issues, needs, and context

● Successfully implemented solutions, leading to over 75% improvement in client performance

● Made frequent use of Excel, Google Sheets, Google Docs, Word, and PowerPoint and many other applications

● Support the project team by managing work plans, preparing meeting materials, and following up on next steps from meetings

● Demonstrated initiative and independent problem-solving EDUCATION AND CERTIFICATIONS

Additional Courses completed

● Technology and Design Ethics

● Navigating Ambiguity

● Risk-Taking for Leaders

● Empathy in UX Design

● Tools for Decreasing Ambiguity and Increasing Clarity

● Inclusive mindset

● Organizational Design

● Interpersonal Communication

Western Governor University Salt Lake City, Utah 12/2024 - 6/2025

● Bachelor’s Degree - Business - UX Design

● Google UX Design Professional Certification

Western Governor University Salt Lake City, Utah

● Master’s Degree - Special Education 3/2016 - 6/2016

Education Specialist Credential

● Bachelor’s Degree - Education 6/2014 - 11/ 2015

Interdisciplinary Credential

● Member of the National Society Of Leadership And Success, NSLS TECHNICAL PROFICIENCIES

Figma Keynote Figjam Microsoft Office Suite Google Suite Canva iReady Lexia

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