Data Entry Customer Service

Patricia Magnus

Summary: Ambitious, friendly, creative and energetic professional with 15+ years of experience in customer service, teaching, training, retail sales, and sales management with progressively increasing responsibilities. Uniquely skilled in written and verbal interpersonal communication.

EDUCATION:

Rutgers University, New Brunswick May 2017, Graduated—3.06 GPA School of Communication and Information

B.A., Communication, Interpersonal Communication concentration, Psychology and Comparative Religion minors Study Abroad: Academic Programs International: Language & Culture Program Universidad Veritas, San Jose, Costa Rica—Feb 2016-June 2016 HONORS:

Recipient of Benjamin A. Gilman International Scholarship—May 2016 Dean’s List 1 semester—Spring, 2015

EXPERIENCE:

• Orthodontic Receptionist- Papasikos Orthodontics, Montclair NJ January 2025-June 2025

• Welcoming patients as they arrive creating a friendly and professional first impression, while also continuing to maintain and foster positive patient and parent relationships

• Scheduling appointments for new and existing patients, including consultations, follow ups and adjustments

• Answering phones and responding to emails and texts in a timely and courteous manner

• Managing the appointment calendar to ensure efficient use of the doctor and assistant's time and reduce patient wait time

• Maintaining patients accurately, including updating contact information, medical history and insurance details

• Processing new paperwork for new patients, treatment plans, and consent forms

• Checking patients in and out confirming upcoming appointments and any instructions

• Explaining basic treatment information or office policies when necessary

• Handling concerns or complaints calmly and effectively escalating to the orthodontist when appropriate

• Exercising excellent time management skills and the ability to multitask in a fast-paced environment

• Sales Representative/Frame Stylist-Suburban Optik, Berkeley Heights NJ February 2024-June 2024

• Assist patients with their selection of glasses with warmth and patience

• Ensure proper fit by taking precise measurements before and after prescription has been fulfilled

• Take inventory of stock and assist owners in selecting new frame styles according to fashion trends

• Maintain the sales floor ensuring everything is stocked, tidy, and that decorations and promotions are properly displayed

• Take incoming phone calls and respond to emails

• Maintain the patient's physical files while also scanning such information into the computer; assisting as the company transitioned into a digital patient portal

• Submit purchase orders for both lenses and frames 501 W Elm Street Apt 1B

Linden NJ, 07036

Phone: 908-***-****

**************@******.***

• Communicate openly with vendors, doctors, and patients to ensure a positive experience for all involved

• Medical Receptionist -NYC Wellness, New York NY July 2023-January 2024

• Greet and welcome patients and visitors to the busy NYC doctor’s office to build and maintain positive relationships with patients.

• Gather new patient information during initial phone call and verify insurance while maintaining confidentiality.

• Gather new patient paperwork and physically and digitally maintain their charts.

• Answer incoming phone calls, return missed calls and respond to voicemails and email.

• Schedule appointments for patients and maintain calendars for a staff of multiple doctors and practices.

• Provide basic and accurate information to patients in person and via phone and email.

• Perform other clerical duties such as billing, filing, photocopying, transcribing and faxing.

• Exhibit excellent time management skills with the ability to multitask and prioritize tasks.

• Exercise the ability to be resourceful and proactive when issues arise.

• Inside Account Manager-SHI, Somerset NJ September 2021-November 2022

• Represented SHI as a central point of contact for our customer base, AT&T

• Acted as liaison between Outside Sales, customers, and SHI internal departments

• Provided excellent customer service and support to customers and outside sales team

• Provided sourcing and created pricing quotes for AT&T based on IT requirements, including new hardware and software product needs, upcoming renewals, and corresponding services

• Entered purchase orders and provided updates to Outside Sales and customer of order status

• Set up conference calls between Outside Sales, customers, vendors and our internal teams

• Answered customer and team phone calls and emails and engaged daily with Microsoft Excel

• Exhibited strengths in proactive problem resolution by handling product returns, invoicing questions and customer concerns

• Frequently followed up with customers to ensure customer satisfaction

• Executed excellent time management skills, attention to detail, organizational skills, and problem-solving capabilities

• Executed an ability to work well in a fast paced, team environment

• Server/Hostess-Grillestone Bar and Private Events, Scotch Plains New Jersey August 2019-January 2020

• Exercised excellent customer service abilities daily

• Multitasking daily

• Greeting guests with warmth and guiding them through their dining experience

• Knowledge of menu and drinks

• Efficient and energetic while completing all tasks

• Manager/Keyholder

• Alex and Ani, Westfield NJ August 2017—June 2018

• Alex and Ani, Bridgewater November 2019—March 2020

• Acted daily as the driving force behind the ALEX AND ANI message of positive energy

• Frequently planned, recruited and executed events with local charities per company directives where 20% of store’s proceeds went towards a charitable cause; grew client base and built loyalty

• Ensured efficient planning, coordination, follow-through and completion of tasks which contributed to the achievement of the store, employee, and company goals

• Was in charge of ordering, managing, tracking and analyzing wholesale inventory

• Effectively coached all employees on time-management, scheduling, and tactics to better connect and engage with the clients and the product

• Ensured the maintenance of the store and operated opening and closing procedures

• Innovated creative and novel ways to market products and events on social media and within the store

• Partnered with store manager to ensure protection of all company assets, controlling internal and external loss while achieving all store shrink goals

• Frequently engaged with Microsoft Suite, outlook, and various internal software

• Acted as a lead sales person on the floor and collaborated with the team to secure goals and bonuses

• Americorps Member/Teacher, Teach For America, South Carolina June 2018-May 2019

• Selected as one of 6,000 accepted out of over 50,000 applicants to teach in an urban or rural school district across the nation.

• Passed appropriate Praxis exam and received licensure through South Carolina

• Underwent a rigorous 6-week training program in Mississippi where corps members attended classes and taught summer school students ELA

• 4th Grade Science, Social Studies & Health Instructor 2018-2019, Holly Hilly Elementary, Holly Hill SC

• Responsible for the safety, wellbeing, social and academic growth of over 70 students

• Developed instructional plans based on state curriculum standards

• Regularly assessed students and provided feedback in alignment with curriculum standards

• Identified early signs of emotional developmental and health problems in students and followed up with parents

• Designed rigorous and engaging lessons and lab experiments to promote intellectual growth of students

• Differentiated instruction for students with academic and behavioral disabilities

• Collaborated with teachers and administrators to plan field trips and promote learning goals across the fourth grade.

• Server/Hostess-Ciao Bello Italian Restaurant, Cranford NJ August 2014-January 2016

• Multitasking daily

• Greeting guests with warmth and guiding them through their dining experience

• Knowledge of menu and drinks

• Efficient and energetic while completing all tasks

• Sales Associate/Manager-Subway, Scotch Plains, New Jersey—Subway, Rutgers Student Center, New Brunswick June 2011—May 2017

• Held managerial position for 2 years

• Lead the team with responsibility, timeliness, organization, and positivity

• Key holder—open and closed the restaurant alone 4x a week

• Operated a cash register, managed money, exercised excellent customer service abilities every day

• Developed interpersonal skills, learned to work under pressure and assume responsibility

• Cleaning and organizational tasks every day

Contact this candidate