Technical Operations A Team

Objective

A strategically sound, high-potential leader with over 20 years of experience in people, processes, culture, and technology. Proven management skills and extensive knowledge of technical operations. A self-directed, motivated, forward-thinking, resourceful, and effective leader who enjoys building and maintaining relationships across business units to enhance productivity, engagement, development, accountability, and performance results.

Experience

Supervisor, Warehouse Operations, Wallenius Wilhelmsen Solutions – Canton, MS

January 2021 – January 2025

Provided leadership in addressing deficiencies of the warehouse function for monthly progress regarding key performance indicators (KPIs). Continuously improve warehouse safety practices and processes. Resolved monthly receipt issues with six material suppliers and vendors. Schedule and monitor the monthly cycle count of $1.5 million of warehouse and lineside material. Conducted monthly safety briefings and meetings. Responsible for facility maintenance, including the interior and exterior of the

building and grounds.

Successes:

Implemented a real-time tracking system to optimize material flow from the warehouse to the production line.

Developed and maintained a spreadsheet tracking obsolete materials, resulting in a monthly savings of $5000 for the company.

Supervisor, Technical Operations, Xfinity Cable Communications – Jackson, MS

March 2007 – August 2010

Supervised a team of residential and commercial technical services personnel, providing consistent coaching, mentoring, career development guidelines, and conducting annual employee reviews. Managed quantitative and qualitative performance metrics and reports to maintain service excellence and encourage personnel to achieve financial targets and customer satisfaction.

Successes:

Developed and executed a business plan for a local university, resulting in annual products and services revenues amounting to $2.5 million.

Managed a team responsible for resolving escalated issues for the State of Mississippi Governor's office, as well as city and state official offices.

Supervisor, Security Management, Nissan North America, Canton, MS

March 2005 – January 2007

Managed a team of security specialists by establishing performance objectives, conducting quarterly and annual performance reviews, and facilitating team and individual development. Directed the security team and conducted investigations of significant threats and asset misappropriation. Conducted monthly audits identifying potential threats to physical security, staff safety, and asset protection.

Successes:

The team consistently received attendance commendations.

Ninety-four percent close rate on all opened investigations

Enlisted Aide, Director and Deputy Director, Air National Guard, Pentagon, Washington, DC

November 1982 – December 2004

Prepared situational reports on a daily, weekly, and monthly basis. Managed and supervised personnel for staffing and training purposes. Addressed policy violations and documented processes while implementing new policies and procedures. Maintained and monitored the travel budget for the Air National Guard’s Deputy Director. Oversaw media communications as the public relations representative.

Successes:

Authored a Q&A to aid the promotion of senior officers and senior enlisted personnel.

Effectively led a tenured team of Congress, Pentagon, and Air National Guard officials in procuring the Air Force’s newest cargo airframe, i.e., C-17 Globemaster III. The Mississippi Air National Guard was the first Air Guard unit to receive this distinction.

Education

Community College of the Air Force, Information Management, Administrative Degree

Colorado Technical University – Associate of Business Management, Graduated Cum Laude, July 2023

Colorado Technical University – Bachelor's in Business Management, Supply Chain, December 2025

Relevant Training

All Microsoft Applications

Managing for Performance

Conflict Management

Coaching/Counseling

Effective Communication Skills

Situational Leadership

Time Management

Setting Goals and Standards

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