Operations Processor Ii

Desmond J. Baker

**** ******** **. ** ***.**** Atlanta, GA 30318

678-***-**** **************@*****.***

EXPERIENCE

Senior Operations Processor II June 2021- Present

Cardea Capital Advisors Atlanta, GA

• Review, process and follow up on various type of investment advisory account requests including asset movement requests, forms bundling for new account establishment, IRA distributions, journals between brokerage accounts, alternative investment processing and other cash and asset processing.

• Acts as subject matter expert for several different responsibilities within IA Operations.

• Interact with custodian firm on routine account processing requests; provide timely updates and statuses in contact management and workflow systems

• Answer internal and external phone calls; make outbound phone calls to our advisor and investors.

• Update contact management systems with professional grammar and spelling.

• Respond to incoming requests from internal and external customers including research and problem solving, entering data into contact management system, and providing timely follow-up communication.

• Assist with special projects and research

• Provide a high level of service and support to independent financial advisors utilizing Cardea’s TAMP

• Review and process time sensitive notifications and respond to professionally and accurately to incoming service requests.

Operations Processor II October 2018 – May 2021

Operations Processor I March 2017 – October 2018

Advisor Group Atlanta, GA

• Reviewed processed and followed up on various brokerage and non-brokerage account requests including asset movement requests, IRA distributions, journals between brokerage accounts, alternative investment processing and other cash and asset processing.

• Approved and initiated Federal Funds Wire transfers for home closings and various other purchases.

• Interacted with clearing firm on routine brokerage account processing requests; provide timely updates and statuses in contact management and workflow systems.

• Supported the activities associated with Brokerage Operations.

• Answered internal calls from the support team and make outbound calls to financial advisors to facilitate processing and support operations.

• Performed Quality Assurance Evaluations for co-workers and overseas Employees to ensure the accuracy and quality of the request that have been processed. Professional Driver August 2016 – March 2017

Amerifleet Transportation Atlanta, GA

• Transported fleet vehicles throughout the country on behalf of several different companies.

• Provided quality customer service by utilizing various forms of communication.

• Maintains itemized documentation of all travel expenses. Forklift Operator February 2016 – August 2016

Capstone, Inc. Atlanta, GA

• Operated Forklift throughout the shift

• Assembled Pallets for Departure

• Ensured the accuracy of ticket orders and inventory Patient Safety Technician November 2012 – February 2016 Equipment Technician May 2012 – November 2012

Grady Memorial Hospital Atlanta, GA

• Performed preventive maintenance (PM) on Alaris IV pumps, KCI Wound Therapy Vacs.

• Performed recoveries and corrected minor repairs to each unused IV pumps/vacs as it deemed necessary.

• Cleaned and sterilized each pump/vac prior to being utilized by the medical staff to ensure the safety of the patients and to meet the hospital’s sanitation policy.

• Supervised assigned patient to ensure the safety and proper care of the patient

• Assisted healthcare nurses by documenting patient’s behavior and activities

• Assisted patient with movement throughout the hospital per directives from nurses Administrative Assistant December 2011 – November 2012 Nurse Care of Buckhead Buckhead, GA

• Answered all phone calls made to the facility and directed them to the appropriate individual.

• Filed patient documents in their portfolios and maintained confidentiality of the patient’s files.

• Maintained appointments for the Director and patient’s off-site appointments. EDUCATION

• High School Diploma June 2006

• Camden County High School Kingsland, Ga

VOLUNTEER SERVICES

Men’s Ministry, New Direction Church January 2019 – Present

Contact this candidate