Team Leader Merchandise

KYLIE FINCHAM-DUKES

Mansfield, Texas · 405-***-****

************@*****.***

PROFESSIONAL SUMMARY

Dynamic and results-driven Merchandise Team Leader with 2 years of experience in retail merchandising, team management, and inventory optimization. Proven track record of leading teams to exceed sales goals, enhance product presentation, and maintain high customer satisfaction levels. Adept at managing store operations, training and mentoring staff, and implementing effective merchandising strategies to drive revenue and increase store profitability.

FEBRUARY 2024- CURRENT

MERCHANDISE TEAM LEAD, AMERICAN EAGLE OUTFITTERS

Lead and supervise a team of 35 associates to ensure efficient daily operations and achieve sales goals.

Collaborate with the selling team to implement seasonal merchandising strategies, ensuring the store’s offerings align with customer preferences.

Conduct Training Sessions on Visual Merchandising Principles:

*Product Placement and Layout: I lead hands-on workshops focused on the importance of creating eye-catching and functional product displays. This includes teaching managers how to use principles such as color coordination, product grouping, and creating focal points to guide the customer’s journey through the store.

*Customer Journey Mapping: I explain how to strategically place product displays to lead customers through a story in their shopping experience. This could involve starting with a captivating entrance display, guiding them through complementary products, and leading them to impulse buy areas.

Ensure the store is well-maintained, clean, and organized to create an inviting shopping environment.

Foster a culture of teamwork, motivating and mentoring associates to achieve individual and team goals.

Train new team members on company policies, merchandising standards, and customer service practices.

Analyze sales data to identify trends and make recommendations for product promotions and markdowns.

Conduct regular inventory counts and manage stock levels to minimize loss and stockouts, ensuring product availability.

NOVEMBER 2022- FEBRUARY 2024

SALES/MERCHANDISE LEAD, AMERICAN EAGLE OUTFITTERS/AERIE

• Manage a team of 20 individual employees.

•Track company KPI’s and daily earnings through company app (jumpmind) then implement processes and goals to meet targets-one of the highest grossing company stores in the US

•Handle and process merchandise from receiving shipment to distribution of product to appropriate store location.

•Ensure correct inventory management as to not have store deficits of any products allowing us to reach goals accordingly.

MARCH 2020-MAY 2022

MARKETING COORDINATOR/ PHARMACY TECHNICIAN, TIGER DRUG & COMPOUNDING LAB

•Marketed products and services by developing and implementing marketing and advertising campaigns

•Tracked sales data, maintained promotional materials inventory, and prepared monthly compounding sales results

•Tracked product line sales, profits, and COGS

•Worked toward organization procedures and goals by accepting ownership and accomplishing new and different requests

•Continually sought and researched new sources of prospective customers

•Communicated with doctors’ offices to schedule meetings regarding our compounding services

•Undertook a part time role of compounding technician when head technician was unavailable

- Effectively and accurately followed compounding formulas to ensure the pharmacy could meet the needs of specific consumers who otherwise couldn’t take medicine through conventional methods

JUNE 2015-MARCH 2020

SALES LEAD, AMERICAN EAGLE OUTFITTERS

•Lead a team of 15 sales professionals, setting goals, monitoring performance, and providing ongoing training and development.

•Laid out expectations effectively while empowering my sales team and giving them the tools to have successful selling shifts, resulting in long-term employee retention.

•Organized and maintained merchandising displays

•Succeeded expectations through increased KPI’s and store revenue, resulting in on and off district leading sales

JANUARY 2017-MARCH 2019

PHARMACY TECHNICIAN, YALE DRUG

•Swiftly, and correctly calculated dosages, dispensed medications, prepared prescription labels and filled prescriptions for pharmacist approval

•Utilized the pharmacy computer to access prescription information including patient and prescriber data, drug selection, prescription interpretation and insurance billing

•Monitored stock levels of medications, vials, bubble/blister packs and labels

KEY SKILLS

• TEAM LEADERSHIP & DEVELOPMENT

• MERCHANDISING & VISUAL DISPLAYS

• SALES STRATEGY & EXECUTION

• INVENTORY MANAGEMENT & CONTROL

• CUSTOMER RELATIONSHIP MANAGEMENT

• STORE OPERATIONS OPTIMIZATION

• DATA ANALYSIS & REPORTING

• CROSS-FUNCTIONAL COLLABORATION

• PRODUCT LIFECYCLE MANAGEMENT

• PROBLEM-SOLVING & CONFLICT RESOLUTION

ACHIEVEMENTS

• I WAS REQUESTED TO ASSIST IN RESTORING A STORE’S OPERATIONS AND IMPROVING ITS OVERALL EFFICIENCY. THROUGH FOCUSED LEADERSHIP AND STRATEGIC IMPROVEMENTS, I SUCCESSFULLY BROUGHT THE STORE BACK ON TRACK, ULTIMATELY LEADING IT TO RANK AS THE NUMBER ONE STORE IN DISTRICT SALES FOR 2024.

• Had the highest sales in total region for the week of Black Friday 2024.

• HIT A HIGH-WATER MARK IN REVENUE MY FIRST YEAR AS MERCHANDISE TEAM LEAD (2024) WHICH HAD NOT BEEN BEAT SINCE 2021.

• PRESIDENTS LIST 2020- OKLAHOMA STATE UNIVERSITY

•MENTIONED DIRECTLY IN COMPANY WIDE AMERICAN EAGLE QUARTERLY BUZZ MAGAZINE FOR EXCEPTIONAL CUSTOMER SERVICE-2019

•DEANS LIST 2015-2017-NORTHWESTERN OKLAHOMA STATE UNIVERSITY

EDUCATION

• MAY 2020

BACHELOR OF SCIENCE-MARKETING, OKLAHOMA STATE UNIVERSITY

• MAY 2020

BACHELOR OF SCIENCE-ENTREPRENEURSHIP, OKLAHOMA STATE UNIVERSITY

• MAY 2017

ASSOCIATES IN BUSINESS ADMINSTRATION, NORTHERN OKLAHOMA COLLEGE

• MAY 2017

ASSOCIATES IN ARTS & SCIENCES- GENERAL STUDIES, NORTHERN OKLAHOMA COLLEGE

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