Customer Service Representative

Cassie Lewis

**** ***** *****, ***** *******, TX, 75052

**********@*****.***-817-***-****

WORK EXPERIENCES

Customer Service Representative, State Farm January 2022 - March 2025 Remote/Hybrid

Answer calls, resolving customer issues, while providing exceptional customer service. Help agents understand insurance policies and answer questions Make informed decisions about coverage

Claim handling process by communicating with customers and associates over telephone, Teams, and internet reporting

Maintain a strong work ethic with a total commitment for success Customer Service Representative, MCI Communications March 2019 - December 2021 Farmers Branch, TX

Engage with customers, providing excellent service, and contributing to a positive customer experience Act as the customer's go-to banking resources to deliver in-branch services, referrals, and products information

Assist customers with step by step instructions on how to open accounts, process loan application, debit cards activation

Provide resourceful information about the bank system and process to better assist customers Lockbox Associate, Citibank May 2016 - January 2019 Irving, TX

Scanned passport applications for errors and incompletions using detail-oriented skills. Collect and handle incoming payments

Re-associate check copies with invoices and envelopes by matching and stapling together Utilized scanners and computers to scan barcodes for passport applications. Completed data entry for illegible passport applications. Organized and placed completed applications into correct boxes for shipment. EDUCATION

North Lake College August 2016-May 2020

Business Administration/Marketing Associate Degree Yazoo City High School August 1997-May 2002

General Studies High School Diploma

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