Project Manager Senior

BRADLEY W. SOREN

Highland Park, IL ****.******@*****.***

847-***-**** linkedin.com/in/brad-soren

Senior Manager, Program Management

Dynamic senior IT project manager with a proven track record of driving transformation initiatives within a multinational corporation. Adept at building and leading cross-functional teams and managing complex projects from conception to successful implementation. Demonstrated exceptional leadership in improving user experience, enhancing system efficiency, and achieving cost reductions through process simplification and standardization. Expertise in budget management, contractor oversight, and international team coordination. Recognized for listening skills, attention to detail, and appreciation for diverse cultures and work styles.

KEY SKILLS

Program Management Product Lifecycle Management Supply Chain Management Product Development Software Development Management Business Process Improvement Spanish Agile Scrum Oracle R12 EBS Mobile Devices Mentoring Coaching Cross Functional Team Leadership CSM Waterfall Jira

PROFESSIONAL EXPERIENCE

Consolidated Communications, Inc. (CCI), Mattoon, IL 8/2024 – 2/2025

Senior Project Manager, Call Center Transformation

Successfully led a cross-functional team to transition call center representatives to a unified platform on Pega within just 3 months.

Initiated and facilitated Agile ceremonies to ensure effective collaboration and rapid delivery of objectives.

Managed all phases of the project lifecycle, from analysis and requirements gathering to production deployment, supporting pilot launch with bug fixes and enhancements.

Project Optimization PM, Fiber Optic Installations

Designed and implemented a pre-screening process for residential fiber optic orders, leveraging Google Maps and IQGeo to identify obstacles before dispatching installation crews.

Partnered with a BPO team in El Salvador to execute the pre-screening process, achieving cost savings over $100K within 3 months.

Motorola Mobility, a Lenovo Company, Chicago, IL 11/2009 – 3/2024

Product Owner, Motorola Global Service Contact Centers and Websites, 12/2019 – 3/2024

Managed an Agile development team of seven (onshore and offshore) in supporting Oracle Service Cloud (OSvC RNT) application. Started and ran daily stand-up meetings and bi-weekly Sprint activities for 8 Call Centers and 20 Websites. Scope included full life cycle support including bug fixes and maintenance, security, upgrades, and system functional enhancements.

Successfully improved user experience across global teams, leading to a measurable increase in customer satisfaction.

Managed all contractor activities including budget, staffing, contracts, and invoice management. Delivered more features with fewer resources while staying under budget.

Bradley W. Soren ****.******@*****.*** Page 2

Senior Manager IT Engineering, 6/2017 – 12/2019

Directed major projects for IT systems convergence for the Product and Planning functions, including budget management for 12 contractors. Key contributor for Global ERP convergence Order to Cash processes.

Managed a team supporting the Americas regions for Product Line Management.

Coordinated all activities for a diverse and international team to focus on results and stay both on

schedule and on budget. Moved from an in-house custom application to industry standard application.

Senior Program Manager, Business Transformation, 11/2009 – 6/2017

Led a functional team for a business-critical global ERP program from requirements analysis through regional launches of Oracle R12. Order Management Team Lead for full project life cycle.

Drove the foundation for cost reduction and change through simplification and standardization of business processes. Moved from regional ERP systems to a Global ERP working with each region to ensure quality and business continuity.

Built and motivated a diverse and international team, including many outside consultants, to focus on results and stay on schedule. Managed across cultures.

EDUCATION

Certified Scrum Master (CSM)

Scrum Alliance - May 2025

Graduate Certificate in Project Management

The George Washington University School of Business, Washington, DC

Master of Business Administration (MBA) with Distinction

Majors in Management and Strategy, Operations Management, and Marketing

Kellogg School of Management, Northwestern University, Evanston, IL

Master of Science (MS) in Chemical Engineering

University of Colorado, Boulder, CO

Bachelor of Science (BS) in Chemical Engineering

University of Illinois, Urbana, IL

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