Call Center Customer Service
Resume:
Vanessa Mills
Seeking quality employer with career advancement opportunity.
Saint Paul, MN 55107
***********@*****.***
Enthusiastic customer service professional with experience in call center and sales, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of computers applications. Recent training in medical call center and mental health first aid. Motivated to learn, grow and excel in the healthcare profession.
• Seven years of experience in • Solid team player, outgoing, and customer service positive
• Excellent reputation for resolving • Easily builds rapport with others problems • Specializes in quality, speed and
• Drives operational improvements process optimization.
• Diverse background, experienced • Articulate, energetic and results- with other cultures oriented
• Knowledgeable and dedicated • Effective communication techniques Authorized to work in the US for any employer
Work Experience
Medication Technician
THE HEIGHTS - Saint Paul, MN
May 2021 to Present
Provide timely medication, supervision for up to 16 clients receiving in patient treatment. Conducting safety checks, conducting random UA's, documenting activities, attendance, behaviors, monitoring phones and security can cameras and working 12 hour shifts. Home Health Aide (HHA)
Carefree Cottages of Maplewood - Maplewood, MN
November 2020 to January 2021
Providing person centered services as requested. Providing safety checks, laundry services, medication management/assistance.
Resident Assistant
Dellwood Garden Assisted Living - Saint Paul, MN
May 2020 to September 2020
• Develops rapport to create a safe and trusting environment for care.
• Works to improve and enhance patient lives through effective and compassionate care.
• Supervises daily activities and provides assistance when needed.
• Maintains clean, safe and well-organized patient environment.
• Administers medication as directed by physician.
• Leads by example through mature behavior consistent with university regulations.
• Creates and implements social, educational and recreational programs for residents. Caregiver
MATCH - Milwaukee, WI
January 2013 to January 2019
• Provided care for 8 residents in a unit apartment complex with clients consisting of hospice, Alzheimer, dementia, mental illness patients.
• Interacted with case managers, social workers, payee, guardian, and more.
• Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
• Recognized and reported abnormalities and/or changes in patients' health status.
• Helped clients manage money, pay bills and shop for groceries or personal items.
• Determined specific needs and provided the most appropriate level of services for patient well-being.
• Maintained frequent supervision of residents unable to call for assistance.
• Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
Caregiver
Milwaukee Center For Independence Homecare - Milwaukee, WI August 2015 to July 2017
Went into client's home providing personal and home care services, responsible for meeting with the Nurse to provide updates and concerns of clients' cares.
• Responsible for taking the client to scheduled appointments/grocery shopping within the scheduled work hours.
Clinic Intake Specialist
PCA
December 2016 to February 2017
Traveled to various states and cities completing the intake process for veterans that are having exams at the per diem.
• Met and greeted veterans leading sign in/ out sheets, taking vitals, and provided snacks and drinks
• Made reminder phone calls 7-8 hours for upcoming exams calling providers.
• Entered updates daily to the Regional office using the company provided laptop.
• Followed HIPAA guidelines policies and procedures using protocol for privacy and security of all veteran's medical information.
• Resolved scheduling and transportation problems, improved operations, and provided exceptional client support.
Personal Caregiver
Minnesota Quality Care - Minneapolis, MN
May 2013 to October 2013
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Provided basic grooming and hygiene assistance to patients, including bathing and dressing.
• Provided safe mobility support to help patients move around personal and public spaces. Administrative Assistant/Receptionist
Progressive Training and Consultant, Inc - Milwaukee, WI January 2001 to January 2002
Duties performed Administrative, receptionist and youth workers supervisor. I became a member of the NAMC WI. Chapter supervised youth summer employees. Purchase supplies for company inventory control. Editing and typing proposals, responsible for handling upcoming bids for contractors for upcoming projects, filling,copying, sending and received correspondences between company and DOT, became a representative on behalf of company and spoke before the private industry council. Assisted in contractors required trainings, invoicing AR/AP and more. Education
certificate
Minneapolis College - Minneapolis, MN
June 2020
General Education Diploma in General Studies
Milwaukee Area Technical College - Milwaukee, WI
November 1997
Skills
• Dementia Care
• Hospice Care
• Caregiving
• Alzheimer's Care
• Medical Office Experience
• Patient Care
• HIPAA
• Home Care
• Telemarketing
• Vital Signs
• Special Needs
• Medication Administration
• ICD-10
• Medical Billing
• Meal Preparation
• Nursing
• CPT Coding
• Developmental disabilities experience
• English
• EMR Systems
• Medical Records
• Laundry
• Hospital Experience
• Medical Terminology
• Windows
• Memory Care
• ICD-9
• Medical Coding
• ICD Coding
• Teaching
• Supervising Experience
• Accounts payable
• Documentation review
Certifications and Licenses
driver's license
CPR Certification
CNA
First Aid Certification
CNA
CPR Certification
AED Certification
Certified Medication Aide
Certified Medication Technician
BLS Certification
Additional Information
Chemical dependency Technician
Youth work professional development
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