Customer Service

FAITH KARLE

**** **** ****, **********, ** ***** US • 513-***-**** • *************@*****.***

I have always been a leader, even without the title. By rapidly mastering tasks and enhancing team productivity, I pave a way for myself to achieve greatness in work environments. Working in customer service positions previously has helped leverage my great customer service skills. Known for reliability and a quick learning ability, I consistently delivered high-quality work, contributing to improved workplace efficiency at any job I've worked. I truly appreciate every experience and opportunity I have received at any job! Great customer service skills

Very reliable

Productive, determined and motivated

Quick learner

Great at multitasking

Mindful of others

Using technology

Cleanliness

Organization

Appointment setting

Team building

Communication

High School - 2024

Finneytown Secondary Campus - Cincinnati, OH

Psychology - Some college (No degree)

Northern Kentucky University - Highland Heights, KY Receptionist, Healthcare Support - February, 2025 to Present Ohio Medical First Step LLC - Cincinnati, OH

Assisted career professionals with a variety of tasks such as managing emails, scheduling appointments, taking phone calls, and keeping track of doctors’ schedules.

Entrusted with handling confidential and sensitive situations in a professional capacity. Entrusted with handling payments, confidential information from patients, and access to sensitive/confidential data and information. Made sure that personal and professional documents were filed properly. Required to abide by HIPAA laws.

Made sure that personal and professional documents were filed properly. Delivery Driver and Server - September, 2024 to April, 2025 LaRosa's Pizza Finneytown - Cincinnati, OH

Made sure deliveries were completed in a timely manner. Kept tables clean and organized for customers when I was serving, and kept the delivery station clean and organized while I was delivery driving.

Made sure all customers got what they ordered, and contacted them if we did not have their request in stock. Created a save environment for my coworkers and customers by always being friendly and welcoming. Always helped my fellow servers and delivery drivers by taking orders/tables on busy days to ensure an easier workday. Covered shifts for my coworkers almost every time they needed, and worked doubles when nobody could come into work. Professional Summary

Skills

Education

Work History

Shift Lead - July, 2022 to September, 2024

Dunkin' - Cincinnati, OH

Ensured that employees were productive and on task in order to meet business and customer needs. Maintained a safe working environment by following safety procedures, policies, and regulations. Kept work areas clean, organized, and safe to promote efficiency and team safety. Empowered team members by delegating responsibilities according to individual strengths and areas of expertise. Always made sure customers were satisfied before leaving our establishment. Worked overtime, holidays, and covered shifts for my fellow employees and managers when needed.

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