Customer Service Client Relations

Location:

Kenya

Salary:

$65000 annually

Posted:

June 18, 2025

Contact this candidate

Resume:

Belindah Makena Mwenda - Resume

Email: ****************@*****.***

Phone: +254-***-***-*** / 077*-***-***

Location: Nairobi, Kenya

Professional Summary

Versatile and client-oriented professional with 4+ years of experience in customer service, client relations, and leadership roles across telecommunications, e-commerce, and outsourcing environments. Skilled in handling high-pressure customer support roles, leading dynamic teams, resolving escalations, and managing end-to-end client relationships. Background in marketing supports a strong understanding of customer behavior, loyalty-building, and service differentiation. Thrives in fast-paced environments, including remote, FIFO, and shift-based setups. Professional Experience

Client Relations Specialist - Vensure Employer Solutions (Remote) May 2025 - Present

- Act as the primary contact for assigned clients, addressing service requests, concerns, and feedback... Team Leader - Metro by T-Mobile Campaign

April 2024 - April 2025

- Led a high-performing team of 15+ customer service agents to meet daily KPIs... Subject Matter Expert - Instacart Campaign

January 2024 - March 2024

- Provided real-time guidance to agents on complex or sensitive customer issues... Customer Service Representative - Instacart Campaign May 2023 - December 2023

- Supported customers through live chat and email, resolving issues related to deliveries... Customer Service Representative - Metro by T-Mobile Campaign July 2022 - April 2023

- Assisted customers with billing, SIM activations, device troubleshooting... Belindah Makena Mwenda - Resume

Sales and Brand Ambassador - Daja Ltd

2020 - 2021

- Represented the company in product promotions, brand activations, and high-traffic sales engagements... Education

Kenyatta University

Diploma in Business Marketing - Completed 2020

Focus: Strategic marketing, consumer behavior, sales management, and brand positioning. Key Skills

- Client Relationship Management

- Customer Service & Retention

- Team Supervision and Staff Development

- CRM Platforms: Zendesk, Shopify, Freshdesk

- Conflict Resolution and Escalation Handling