Operations Manager Customer Service

Tobias Ibarra

***** ******* ***

Norwalk, CA ****0

*********@*****.***

562-***-****

Objective

To be the most helpful associate as I can be.

Experience

*/****-******* –Freelance Technician /Operations/ IT Technician $300-$450 Day

11/2005 – 5/2014 – AGF Media Services. $45k Salaray

Operations Manager Director of AV

Beverly Hills Hotel & Universal Hilton

Hotel Bel Air Hollywood

11/2000 – 11/2005 - PSAV @ $30k Salary

Director @ Hotel Queen Mary in Long Beach

Assistant Director @ Regent Beverly Wilshire

Disneyland Resort

Anaheim Hilton

9/1997 – 11/2000 - Marriott Visual Presentations @ $14.00 Hourly

The Ritz-Carlton Marina Del Rey

Lead Trainer/Lead Tech

9/1995 – 9/1997 – Freelance Technician. $12.00 Hourly

Rookie Years!

Education

Colton High School Diploma

Colton CA 92324

Class of 1996

Some College in ELAC

In 1998.

Skills

Labor Management: Direct day-to-day floor operations of technicians, including set and strike (ie. audio, visual, lighting, rigging, network, etc.), scheduling, delegating tasks appropriately, participating in employee appraisals, and leading by example.

Customer Service: Provide superior customer service by establishing excellent working relationships with clients, team members, properties, and all vendors.

Training: Effectively utilize all company computer systems and software programs and ensure technician members are properly trained.

Events: Provide preparation and follow-up on sales quotes, and have the experience and the ability to operate 20k Projectors, HD Foslom Switchers, Screens, Plasma/ TVS, Sound Systems, Audio Equipment, LS9 Mixer, Event Lighting, and Special Events including; truss setups, red carpet, step & repeat, and more.

Audio Engineers(A1)

Audio Assist (A2)

AV Tech Operator/Floaters

AV Technicians

IT/Computer Tech

Lighting Assist (L2)

Labor Coordinator

Projectionist

Project Manager

Stagehand

Technical Director

Truck Loader

Video Engineers (V1)

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