Customer Service Sales Floor

Lachey Williamson

Fontana, CA 909-***-**** ************@*****.***

PROFESSIONAL

SUMMARY

● Hello greetings, I am a motivated and dedicated college student entering Junior year at Arizona state university, pursuing a major in Psychology and a minor in Forensics. Eager to leverage academic knowledge and hands-on experience through internship opportunities.

● I am recognized for strong customer service, Although I do want to expand my horizons and experience working as RBT or BT. I think my schooling has provided me with enough ground information to be able to forward and get an opportunity to put that to use. ACCOMPLISHMENTS

Student of the month: 2022

3.33 GPA

SKILLS

● Merchandise Recommendations

● Attention to Detail

● Engaging with Diverse Customers

● Strong Communication and

Interpersonal Skills

● Building Customer Relationships

and Loyalty

● Creative Thinking

● Information Analysis

● Cash Handling

● Store Organization

WORK HISTORY

RETAIL ASSOCIATE 02/2021 to 07/04/22

Panera Bread Fontana, United States

● Maintained a clean sales floor and straightened and faced merchandise.

● Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

● Circulated assigned areas of the sales floor to identify customer service opportunities and coordinate display maintenance.

● Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.

● Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.

● Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.

● Transitioned between breakfast and lunch service. CREW MEMBER 01/2020 to 10/2020

McDonald's Fontana, CA

● Provided excellent customer service by greeting customers and meeting quality expectations.

● Assisted other team members to achieve goals.

● Took orders, prepared meals and collected payments.

● Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures.

● Worked at the front counter, drive-thru and other areas. SECURITY GUARD I RANCHO CUCAMONGA,CA 06/30/23 TO CURRENT

● SURVEILLANCED THE AREA

● GUEST SERVICES

● SECURITY GUARD LICENSE/ BSIS TRAINED

● OBSERVED AND REPORTED ANY SUSPICIOUS ACTIVITY

● ENFORCED COMPANY RULES AND POLICIES

EDUCATION

High School Diploma

Rancho Cucamonga High School, Rancho Cucamonga, CA

● Awarded [Student of the month]

● 3.33 GPA

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