Customer Service Follow-Up
Resume:
Heaven Nelson
Chevy Chase, MD 20815
************@******.***
Bozzuto
Greenbelt, MD 20770
Dear Hiring Manager,
From the moment a potential resident step into a leasing office, they’re not just looking for an apartment, they’re seeking their next home. It’s that belief that has guided me in every interaction, tour, and follow-up I’ve led, and it’s exactly what I bring to the leasing position at your community.
I thrive in fast-paced, resident-focused environments where no two days are the same. Whether it's helping someone find the perfect floor plan, handling move-in logistics with grace, or juggling maintenance requests with a smile, I bring energy, empathy, and efficiency to every aspect of the leasing process. I see leasing not just as sales—but as storytelling. I don't just lease units; I paint a vision of what life can look like behind that front door. What sets me apart?
• A natural connector: I build rapport easily and turn walk-ins into long-term residents.
• Detail-driven: From follow-ups to fair housing compliance, I don't let the small stuff slide.
• Results-focused: Occupancy goals aren’t just numbers to they’re challenges I’m excited to meet and exceed.
I’d love the opportunity to bring my leasing expertise and people-first mindset to your team. I’m confident that my blend of customer service savvy, strong organizational skills, and a passion for helping others find “home” would make me a valuable asset to your community. Thank you for considering my application. I’m eager to discuss how I can contribute to your leasing success. Let’s connect soon!
Warm regards,
Heaven
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