Help Desk Customer Service

Mark T. Simich

Houston, Texas ***** ********@*****.*** linkedin.com/in/marktimothysimich

Whatsapp: +84-335****** 346-***-****

PROFILE

From bustling classrooms in Asia to the digital frontier, I've built a unique toolbox for tackling any challenge. 22 years navigating diverse landscapes like retail, real estate, IT, and data have honed my adaptability and problem-solving instincts. I weave my psychology background with tech savvy, crafting impactful solutions and leaving a trail of happy customers in my wake. I'm eager to bring my can-do attitude and resourcefulness to a team that values innovation and diverse perspectives.

EDUCATION

Bachelor of Art in Industrial/Organizational Psychology - January 1994

Wayne State University, Detroit, MI

Arts & Entertainment Writer for Wayne State's student newspaper

Actors' Center International, Studio City, Los Angele, California 1990-91

SKILLS

Communication, Relational Databases, SQL, BigQuery, R, Google Sheets, Microsoft Excel, Word Processing Software, Tableau

Google Data Analytics Professional Certificate - December 2023

Google IT Support Specialization Certificate – December 2023

Google Crash Course on Python Certificate – January 2024

WORK EXPERIENCE

Self-Employed April 2022- January 2024

Southfield, MI

Caretaker, Construction/Maintenance, Online Merchandise Seller, Online

Tutor, Part-time employee for TELUS International

ESL/EFL TEACHER, Educational Consultant (South Korea, Thailand, China, Vietnam) January 2001-March 2022

Solid Subject Knowledge-Time-management-Team Collaboration- Strategic planning and scheduling- Creative Approach-Mentoring-Achieving Learning Goals- Classroom and Online computer technology.

To view my complete teaching resume, please visit: bit.ly/3OO0Yxd

Certification: TESOL – TEFL International, Ban Phe, Thailand - March 2010

Additional: Substitute Teacher, Ferndale Public School District, Ferndale, MI

1994-95

A Plus Staffing, Austin, Texas 2015

Valley Metro Public Transit study (Marked GPS coordinates) in Phoenix, AZ

Data Entry/Customer Service/Project Development- Temporary Agencies- Seattle, WA

1999-2000

Utilizing various software applications and databases, I worked for an e-commerce company (Amazon.com), MATHSOFT, two medical billing companies and a non- profit foundation.

Pinnacle Realty Management, Portland, OR 1996-1999

Property Manager- The St. Francis (121-unit SRO building)

Awarded the Pacific Northwest Region's Accounting Award in Oct. 1998

Additional Work Experience 1990’s” Onward:

Retail Management (Payless & Shoetown, Southfield, MI - The Wild Pair, Los Angeles, CA)- 5 years

Restaurant experience- casual/fine dining /special events (waiter, bartender, prep cook)-10 years

Design Tileworks- Ceramic, Marble &Granite installer – Royal Oak, MI

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