Customer Service

MARICIA GARRETT

LAS VEGAS, NV

Email: ***********@*****.***

Objective

Seeking full time position in Customer Service.

Ability Summary

Inbound call center experience

Cash handling

Able to answer mult-phone system

Reservations

Customer serve

Retail experience

Warehouse

Inventory control

Receiving

Organization skills

Excellent communication

Computer knowledge: Word, Excel, and Outlook

Employment History

09/2022- 07/2023

Customer Service Representative

Wynn, Las Vegas, NV

Responsible for assisting guest with rewards accounts and sign up new members.

10/2021 - 09/2022

Front Desk Agent

D-Rock Gaming, Las Vegas, NV

Accommodate hotel and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

10/2021 - 10/2021

Cashier Host

Eggworks, Las Vegas, NV

Greeted customers and provided excellent customer service. Seat customers at table for the number of party and collect payment for orders of service.

08/2020 - 02/2021

Processing Associate

Nexeo, Las Vegas, NV

Supported the daily operations of the organization. Monitored and managed processes of the packages in the system and placed on the sorter for delivery.

09/2019 - 03/2020

Ticket Agent

Butts In Seats, Llc, Las Vegas, NV

I was a Box Office ticket agent. I assisted customers in their purchase of tickets for shows and events.

04/2017 - 08/2019

Reservation Agent

Amer Casino & Ent Prop Llc, Saint Louis, MO

Processed travel and accommodation arrangements. Suggested various accommodation packages. Reminded customers about upcoming reservations. Offered information about nearby sites. Handling correspondence. Sent confirmation emails. Verified customer information.

10/2018 - 02/2019

Package Handler

Fedex Ground Package Syst Inc, Henderson, NV

Worked with team to assemble, seal, and load packages into correct trucks. Read and comprehend labels to ensure proper processing. Follow safety rules at all times. Use scanners to track parcel information, such as receipt or condition. Ability to work with hand tools and loading equipment.

12/2016 - 04/2017

Stage Hand

Rhino Staging, Las Vegas, NV

Moving, setting up, and testing sound, and props. Building sets and performing a variety of backstage and maintenance tasks. Assembling equipment and support structures and breaking them down when the show is over. making set adjustments when necessary.

10/2016 - 12/2016

Club Agent

Diamond Resorts International, Las Vegas, NV

Book tickets to special events. Establish and nurture service relationships to fulfill the daily needs of guests. Interact with clients daily, schedule appointments, and arrange meetings by reserving rooms and managed refreshments.

Education History

General High School Curriculum

High School Diploma

Cimarron Memorial High School, Las Vegas, NV

Detailed References

References Available on Request

Contact this candidate