Customer Service Senior Director

Dan Rechlin **** Marthas Vineyard Clarence Ctr, NY 14032 716-***-****

Objective: To secure a challenging position that leverages my proven expertise in Merchandising and Retail Management.

Experience:

Senior Director of Retail Operations

Specialized Merchandising Services, Buffalo, New York

June 2002 - Present

Support all service and reset initiatives through retail partners to ensure customer retail standards are achieved through increased sales and inventory reduction. Accomplish specific client goals and objectives by establishing a business plan based on season and demand and directing retail appropriately.

Implement product category planograms and related continuity merchandising for all assigned categories for weekly service, annual product resets and new store remodels.

Responsible for growing existing business by implementing strategic initiatives to enhance market presence, increase revenue, and improve operational efficiency. Pursue new business opportunities by building relationships with retail category management team.

Oversee and manage a combined staff full-time and part-time merchandisers who facilitate the delivery of product service and inventory management in 300 grocery stores. Responsible for recruitment, retention and hiring to ensure department is fully staffed allowing for the provision of exceptional customer service.

Complete operational requirements by scheduling team members and tracking their working hours, reviewing and approving team member expense reports, assigning associates to respective grocery stores within their geographic area and following up on work results offering support or feedback as necessary.

Organize and facilitate monthly meetings with team members to review current events, field any questions or concerns and ensure consistency and adherence to work models in support of industry best practices.

Analyze and present industry retail market trends to retail partners in the grocery field to optimize sales and performance.

Efficiently negotiate and manage vendor and retail billing. Track invoices and conduct regular reconciliation of accounts. Communicate directly with vendors and retail partners to resolve any possible discrepancies and secure timely payment.

Monitor, track and promptly respond to store issues or category discrepancies to ensure provision of excellent customer service and vendor experience.

Dan Rechlin 5706 Marthas Vineyard Clarence Ctr, NY 14032 716-***-****

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Experience (continued):

Diverting Coordinator

Purity Wholesale Grocers, Boca Raton, Florida (Tops Markets - In House)

May 1999 - June 2002

Managed daily operations of outbound and inbound diverting by identifying buying and selling opportunities to accelerate business volume and profits.

Responsible for diverting grocery industry profits of over $4,000,000 annually.

Reviewed outside vendor deals and communicated opportunities with buyers and merchandisers.

Produced weekly productivity, end of period, and quarterly reports to assist in measuring performance and efficiency.

Skills:

Motivational Leadership, Problem Solving, Critical Thinking, Exceptional Customer Service, Adaptability and Flexibility, Attention to Detail

Education:

Bachelor of Arts in Communications, 1994

SUNY Buffalo State University, Buffalo, New York

Awards / Recognitions:

The Giant Company – Best Service to the Stores 2009

References:

Available upon request

Contact this candidate