Call Center Customer Service
Resume:
Conwanda Williams
Objective
I’m a dependable, enthusiastic worker with a well-rounded personality. I can get along with anyone, as well as working well alongside someone. I love to complete a series of tasks in the most professional way possible. Willing to help when needed.
Experience
Associate-Amazon Fulfillment Center
(January 2024- Present)
Get customer orders ready and packed for shipment
Use scanner to read bar codes and product
View prompts on screen and follow directions for task
Call Center Rep -MCI Onbrand24
(Sept 2023- January 2024)
●Inbound/ outbound customer service inquiries
●Listen understand and resolve customer issues.
●Microsoft office knowledge
●Basic windows operating system
Receptionist- Angels Daycare
(May 2022- August 2023)
●Greeted and assisted visitors in a courteous and professional manner
●Answered and directed phone calls to appropriate personnel
●Scheduled appointments and maintained calendars for staff
●Assisted with administrative tasks as needed
Customer Service Rep- 911 call Center
(March 2021-May 2022)
●Documented customer interactions in the company’s database
●Answered emergency calls from public
●Follow established protocols and procedures for different types of emergences
●Gathered important information from callers such as location and nature of emergency
Skills
I’m highly adaptable, mobile, positive, and resilient. I’m efficient in ways by Anatomy and Physiology, Medical billing and coding, Medical Terminology, Medical Office procedures, business planning, clergy, inventory, medical records, Disease Process Managed Care (HMO, PPO, POS), Government Payers, Third Party Payers, Insurance Billing, Insurance Claim Processing, I also have advanced proficiency in all Microsoft Office Applications.
C O N T A C T
**********@*****.***
104 Church Street
Claxton, GA., 30417
E D u c a t i o n
Devry University
Business Essentials
January 2023-Sept 2023
ULTIMATE MEDICAL ACADEMY
ASSOCIATE OF SCIENCE IN MEDICAL BILLING AND CODING August 2016-MAY 2017
OGEECHEE TECHNICAL COLLEGE
PATIENT CARE ASSISTANT MARCH 2010-APRIL 2012
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