Information Technology Customer Relationship
Resume:
Willie Demus
Jackson, MS 39211
***********@*********.*** 601-***-****
Experience Summary
Over 36 years of information technology healthcare experience with large-scale mainframe, client server, and cloud platforms. I have full systems development life cycle experience including customer relationship management, communications management, analysis, design, coding, testing, implementing, reviewing and leading and mentoring others to do the same. I excel at problem solving in a 24x7 production environment, customer relationship management and supervising and creating highly productive development teams.
Technical Skills
Network/Operating: Windows XP, UNIX, MVS/XA, TSO/ISPF
Languages: SQL, COBOL, JCL, CICS, Easytrieve
Databases: Oracle, DB2, Access, Azure Snowflake
Hardware: IBM, Sun, HP, Perkin Elmer, Gould, Cloud
Tools: Word, Excel, Project, PowerPoint, Business Objects, Cognos, PowerBI
IBM CONSULTING Oct 2022 – Current
TennCare Ecosystem Data Warehouse (EDW) Project
Nashville, TN
Industry Consultant
DSS Tester Jun 2024 – Mar 2025
Participate in daily TennCare DE Project status meetings.
Develop and execute test cases and scripts to verify EDW database tables and PBI reports.
Conduct user acceptance testing (UAT) to verify EDW solutions meet business requirements.
Identify, document, and track defects in Azure DevOps.
Collaborate with cross-functional teams to understand requirements and test scenarios.
Validate data integration and workflows between EDW and MMIS data sources.
DSS Analytics Team Lead Nov 2022 - May 2024
Participated in weekly TennCare DE Project status meetings.
Attended requirements gathering work sessions with Business Partners and TennCare client.
Advised IBM DSS/Analytics team on solutions to build CMS certified and Operational reports.
Conducted weekly team meetings with my IBM DSS/Analytics team.
Wrote SQL to extract/sanitize data for IBM PowerBI development team.
Facilitated PBI report/dashboard design sessions with IBM team and TennCare client.
Interacted with the client and partners to determine systems requirements and solutions.
Idaho T-MSIS Project Aug 2022 - Oct 2022
Attended T-MSIS daily meetings with IBM and/or Idaho client.
Advised IBM staff on solutions to resolve T-MSIS Data Quality (DQ) Issues.
Conducted bi-weekly one-on-one meetings with my IBM team.
Monitored my team's performance via emails and client feedback.
Directed and monitored the activities of five (5) business consultants.
Administered performance reviews, career plans, recognition, and compensation.
IBM CONSULTING formerly TRUVEN HEALTH ANALYTICS July 2011 – Oct 2022
Mississippi Medicaid Decision Support System (DSS)
Ridgeland, MS
Senior Business Analyst
Wrote ETL/SQL to create and maintain MARS reports.
Assisted Medicaid staff in creating Cognos Ad Hoc reports and data extracts.
Created and maintain specification templates and documentation for MARS reports.
Created data extract files for offsite vendors.
OPTUM INSIGHT formerly INGENIX April 2009 – June 2011
Mississippi Medicaid Decision Support System (DSS)
Ridgeland, MS
MARS/Cognos Analyst
Wrote ETL/SQL to create and maintain MARS reports.
Assisted Medicaid staff in creating complex Cognos Ad Hoc reports and data extracts.
Created and maintain specification templates and documentation for MARS reports.
Created data extract files for offsite vendors.
HEALTH INFORMATION DESIGNS (HID) June 2006 – April 2009
Mississippi Medicaid Decision Support System (DSS)
Jackson, MS
Senior Business Analyst
Wrote SQL to create and maintain MARS, Ad hoc, and Corporate reports.
Participated in client-facing activities such as joint application design (JAD) sessions in the takeover of MS DSS/DW project.
Assisted Medicaid staff in creating Cognos reports and data extracts.
Created specification templates and documentation for MARS, Ad hoc, and Corporate reports.
Created data extract files for offsite vendors.
Contributed to the implementation of HealthExplorer system.
ELECTRONIC DATA SYSTEMS (EDS) August 2005 – May 2006
Kansas Medical Assistance Program (KMAP)
Topeka, KS
Information Specialist
Wrote and maintained UNIX scripts, and C programs on an Oracle platform.
Reprocessed claims for mass and retro adjustments and incorrect payments.
Arkansas Medicaid Management Information Systems (MMIS) June 2004 – July 2005
Little Rock, AR
Advanced Systems Engineer
Wrote and maintained COBOL, CICS, and Easytrieve programs as part of the Arkansas implementation project.
Arkansas Solution Centre (ASC) at Mississippi Jan 2002 – May 2004
Jackson, MS
Systems Engineer Supervisor
Directed and monitored the activities of a team of 14 systems engineers located both on and off site.
Administered performance reviews, career plans, recognition, and compensation.
Interacted with the client and vendors to determine systems requirements and solutions.
Utilized Microsoft office products, Excel, Word, PowerPoint, Project, and Outlook.
Mississippi Medicaid Management Information Systems (MMIS)
Jackson, MS
Systems Manager May 2001 – Dec 2001
Directed and monitored the activities of a team of approximately 40 – 50 people comprised of EDS employees and contractors located both on and off site.
Administered performance reviews, career plans, recognition, and compensation.
Interacted with the client and vendors to determine systems requirements and solutions.
Worked with the team to resolve systems defects.
Reviewed systems reports and provided technical guidance to staff.
Worked on e-Provider web project using Java interface, writing COBOL extract programs, Unix with FTP job scripts, using a DB2 database
HIPAA Project Lead June 2000 – Apr 2001
Led the EDS HIPAA Assessment team; directed and monitored the activities of a team of approximately 10 – 12 people comprised of EDS employees and contractors located both on and off site.
Attended HIPAA conferences and meetings to learn HIPAA’s impact on the healthcare industry, i.e. MMIS Conference in Salt Lake City, Utah, DISA X12 Meetings in Cincinnati, and EDS BPM HIPAA training in Plano, Texas.
Worked with the client’s HIPAA Project Manager to ensure all expected deliverables were met, i.e. Engagement Plan, Resource Plan, Project and Task Plan, Cost Analysis, Business Process, Information Technology, Security, and Privacy Assessments.
Systems Engineer Supervisor Sept 1998 – May 2000
Led the Claims team; directed and monitored the activities of a team of approximately 14 – 16 technical staff (IAD, SE, ASE) comprised of EDS employees and contractors located both on and off site.
Led and coordinated meetings and conference calls with technical staff and the client.
Assigned, directed, and checked the works of technical staff and/or support personnel to ensure that application solutions were achieved.
Oversaw daily activities of updating, enhancing, debugging, and configuring related software products.
Coordinated and ensured compliance of technology development with client requirements.
Administered performance reviews, career plans, recognition, and compensation.
Systems Engineer (SE) June 1995 – Aug 1998
Wrote and maintained COBOL, CICS, JCL, and Easytrieve programs for TPL and MARS subsystems.
Worked on the implementation of the MMIRS decision support system (DSS) on a Oracle database, wrote COBOL extract programs, Business Objects queries, and UNIX job scripts to support the application.
Worked on the implementation of a new Medicare Crossover Claims payment methodology; wrote and enhanced COBOL programs to support the system.
BLUE CROSS AND BLUE SHIELD of MISSISSIPPI Jan 1989 – June 1995
Government Programs
Flowood, MS
Senior Applications Programmer
Wrote and maintained COBOL, CICS, JCL, and Easytrieve programs for the Medicare Part-A Claims processing system.
Worked on the implementation of a new Medicare Part-A Claims processing systems for Medicare beneficiaries in Louisiana, Mississippi, and Missouri as part of the TriSpan Project.
UNITED STATES GEOLOICAL SURVEY May 1987 – Dec 1987
Rolla, MO
Co-op Student Programmer
Wrote and maintained FORTRAN 77 programs for the geographical terrain mapping system.
Educational Summary
Jackson State University, B.S., Computer Science 1988
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