North Carolina Customer Service
Resume:
MATTHEW PEACE
Durham, North Carolina *****
***********@*****.***
PROFESSIONAL SUMMARY
Dynamic and diplomatic manager skilled in fostering collaboration and driving positive outcomes across all levels. Proven expertise in public health, operational, and administrative management, coupled with a knack for building strong professional relationships. Adept at problem-solving and delivering creative solutions under pressure. Proficient in optimizing operations, enhancing customer satisfaction, and implementing successful sales strategies. Strong communicator with exceptional leadership and organizational skills, committed to driving process improvement and achieving. business objectives.
RELEVANT SKILLS
Policy Enforcement
Performance Tracking
Employee Supervision
Compliance Monitoring
Problem-solving
Store Operations
Exceptional Customer Service
CAREER EXPERIENCE
Clear Secure (American Technology) clearme.com Raleigh, North Carolina Assistant Operations Manager
CLEAR Secure is currently valued at $2.96 billion, CLEAR Secure has generated $660.27 million in revenue in the twelve months ending March 31, 2024. CLEAR aims to facilitate seamless and secure travels by utilizing your identity. With a vast membership base and over 100 partners in North America, CLEAR's identity platform links you to your cards and beyond, revolutionizing your lifestyle, work, and journeys.
June 2023 - Current
Maintained robust tracking and reporting systems, keeping senior leadership informed of business trends.
Participated in development of program and process improvements.
Supported operation objectives and daily tasks with resourceful problem-solving and sound management of challenges.
Ensuring while developing and coach ambassadors, hitting monthly and quarterly sales goals to keep track of the location being profitable while providing great customer service.
Enterprise (Enterprise Holding) enterprisemobility.com Chapel Hill, North Carolina Assistant Branch Manager
Enterprise Holdings, the largest car rental company globally, has a presence in nearly 100 countries and territories, with over 9,500 locations. Operating in various regions including the U.S., Canada, Mexico, Europe, Latin America, Asia, and the Caribbean, the company boasts a fleet of 2.5 million vehicles and employs 90,000 individuals. Enterprise Mobility, a division of the company, generated revenues of approximately 35 billion U.S. dollars.
January 2020 - June 2023
Coached and built team by evaluating and offering constructive feedback to personnel.
Fostered diverse team environment by establishing clear objectives for each employee.
Implemented security measures to protect sensitive information and assets.
Manager Trainee
Enterprise Durham, North Carolina
January 2018 - January 2020
Supported business success through practical solutions in inventory management, resource allocation and customer relationship development.
Taught employees how to complete different types of tasks and excel in company's business environment.
Supervised team members by delegating tasks and overseeing opening, closing and changing shifts.
Kroger Durham, North Carolina Deli Clerk (thekrogerco.com)
Kroger holds the position of the second-largest hypermarket chain globally and is the leading supermarket operator in the United States in terms of revenue. With a presence in 36 states, Kroger operates over 2,700 locations, encompassing supermarkets, drug stores, multi-department stores, and other retail outlets.
January 2017 - January 2018
Operated kitchen utensils and equipment with manual dexterity, speed and accuracy.
Reported theft, unauthorized mark-downs, or property defacement to manager.
Assisted in preparing special orders and party trays.
EDUCATION
Bachelor of Science (B.S.)
North Carolina Central University, Durham, North Carolina
December 2018
COMMUNITY INVOLVMENT
Boy Scouts of America
United Way
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