Customer Experience Data Analyst

Riley O'Neil

802-***-**** **************@*****.***

Education

St. Lawrence University, Canton, NY May 2024

Bachelor of Science, BS in Psychology, minor in Education - 3.930/4.000 GPA

• Dean's list: Fall 2025

• Presidential Scholarship: 2020, 2021, 2022, 2023, 2024

• Important Coursework: Developmental Psychology, Gender Psychology, Education Policies, Animal behavior, Development of perception

• Activities and societies: National Society of Leadership and Success, St. Lawrence University Middlebury Union Highschool, Middlebury Vermont May 2020 Highschool Diploma

• Advanced Human Biology, Applied Statistics

Work Experience

Server, American Flatbread, Middlebury, VT Jan 2018 - Present

• Processed 50+ customer orders accurately while remaining friendly and professional with customers

• Prepared 100 + meals for 70+ community members alongside kitchen staff to ensure customer satisfaction

• Acted as a liaison between front- and back-of-house teams, quickly resolving issues to maintain service quality during high-volume shifts

• Demonstrated clear, calm communication to resolve conflicts and misunderstandings between staff and guests, ensuring a smooth customer experience

ODY Library, St. Lawrence University Libraries, Canton, New York Aug 2023 - May 2025

• Counseled students in locating academic resources by listening to research needs and guiding to relevant databases, books, and study tools

• Executed accurate cataloging, shelving, and organization of library materials according to the Dewey Decimal System and library protocols to ensure efficient resource retrieval

• Resolved student inquiries and technical issues at front desk, contributing to high customer satisfaction and smooth daily operations

Camp Nanny, Songadeewin of Keewaydin, Salisbury, VT May 2021 - Jul 2021

• Supervised and cared for 4–6 children daily in a full-day daycare setting at a canoeing camp, ensuring safety, engagement, and emotional support in an outdoor environment

• Organized outdoor activities: adventures, projects and enrichment

• Monitored and ensured safety and well-being of children, implementing behavioral strategies Nanny, Kaneohe, HI Jan 2021 - Jan 2021

• Entrusted for supervising twin 6 year old and promoting development through field trips, mathematical, literary, socioemotional & cognitive activities

• Provided academic support, assisted with grooming routines, prepared nutritious meals, and organized enriching indoor and outdoor activities to promote holistic child development Research Experience

Data Analyst, St. Lawrence University Psychology Department, Canton, New York Jan 2025 - May 2025

• Ensured compliance by documenting IRB protocol deviations and coordinating with videography and IRB teams for smooth study execution

• Cleaned and organized multi source datasets (n = 46), including scale recoding (reverse scored items) and calculation of composite trait measures (mindfulness, goal orientations, competence)

• Programmed and ran 3 2 2 repeated measures ANOVAs in SPSS, identified statistically significant data and conducted post-hoc contrasts (with partial η effect sizes) to unpack interaction patterns

• Performed qualitative thematic analysis on open-ended participant comments, coding to supplement quantitative findings

Student Researcher, St. Lawrence Community Outreach, Canton, New York Jan 2025 - May 2025

• Gained knowledge and experience researching development of perception in infants

• Gained experience supporting infants psychological and physiological needs in a classroom environment

• Conducted literature review on perception development using observations from CBL at Canton Daycare and published research

Leadership Experience

Founder, Women's empowerment club, Middlebury High School, Middlebury, Vermont Jan 2017 - Dec 2017

• Administered meetings with teachers, local female politicians, and students to discuss national and local social inequities and potential solutions

• Collaborated with the Middlebury College female empowerment club to contact government officials and enhance high school club

Skills

Software: PowerPoint, Customer Service Written and Verbal Communication Leadership and Teamwork Environmental Awareness Experience with Children

Certifications

• QPR Suicide Prevention

• CITI Certified

• One Love trained in identifying and addressing abusive relational behavior

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