Customer Service Front Desk
Resume:
Curriculum Vitae
for
Beatrice Marime
**** ***** ******, *****, ********
Cell: +263-********* / +263 71 09`15551
Email: **************@*****.***
Career Objective
Dedicated and detail-oriented professional with 2 years experience in managing front desk operations, providing administrative support and delivering excellent customer service.
Key Competencies
Strong telephone etiquette and reception skills.
Excellent verbal and written communication skills.
Microsoft office suite (Excel, Word, Spreadsheet, PowerPoint presentation).
Attentive to detail and very organized.
Strong stakeholder engagement, aligning project outcomes with organizational objectives through clear communication.
Team player with good collaboration skills
Ability to work under pressure in a fast-paced environment.
Customer service attitude.
Professional Experience
Front Office Executive at Herentals Group of Schools May 2023 -May 2025
Insuring the reception area is tidy and presentable with all necessary requirements [stationary etc].
Welcoming guests.
Maintain office security by following safety procedures and controlling access via the reception desk.
Receipting.
Handling petty cash.
Managing incoming calls and sending messages as needed.
Answered a daily average of 30 calls from clients and management.
Record keeping and proper documentation.
Sorting mails.
Offer administrative support across other departments
Ariston Holdings -SHE [Safety, Health Environment] intern 2020-2021
Performed 15+ monthly Safety, Health, and Environment inspections, identifying risks exposures enhancing effective mitigation reducing the severity of threats.
Conducting internal safety audits and to provide a detailed report on mitigation to risks.
Maintaining safety records and documentation.
Delivered safety training to 50+ employees, increasing compliance with safety policies and increasing safety awareness.
Thoroughly investigating incidents and near misses to determine root causes enhancing me to give appropriate preventive measures.
Investigated incidents and produced detailed reports, enhancing emergency preparedness and informing policy updates.
Conducted safety talks once every week per department increasing awareness on risks by 70%
Performed internal audits on safety procedures of Ariston Holdings in hand with Zimbabwe safety legislation.
Executed hazard identification and risk assessment with assigned team members reducing accident occurrence by 10%
Compiling of daily, weekly and quarterly reports to designated personnel’s that is management, Environmental Management Agency when necessary.
Projects
1.Inventory management System
Developed and maintained an inventory management System for front office supplies reducing stationary cost by 20%.
2.Digital appointment scheduling system
Implemented a new digital appointment scheduling system reducing client wait times by 10%
. Technical and Professional Skills
Microsoft Office Suite
Ability to be resourceful and proactive when issues arise.
Customer service attitude.
Detail oriented administrative support
Solids verbal and communication skills.
Project Management: Planning, coordination, stakeholder engagement
Safety and Compliance: Risk assessment, incident investigation
Languages: English and Shona
Education and Academic Qualifications
Ordinary Level, Nkululeko High School, Zimbabwe 2011 – 2014
7 subjects, including Mathematics, Science, and English
Advanced Level, Nkululeko High School, Zimbabwe 2015 – 2016
Subjects: Geography, Economics, Business Studies
Tertiary Level, Midlands State University, Zimbabwe 2018-2022
Bachelor of Science Honours in Geography and Environmental Studies degree
References
Mr Madziwa
Herentals Westwood Principal
Mrs Singe
Herentals Group Regional Supervisor
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