Customer Service Tour Guide

SOL ROCIO PAPPAS

305-***-**** ***********@*****.***

***** ** ** **. *******

Miami, FL 33185

Profile:

Retail and customer service representative with over 15 years of experience in direct sales

Historical Tour Guide

Work Experience

AMERICAN TRANSPORTATION & LIMO SERVICE

Tour Guide: responsible for completing 4 hr driven and walking Private of Little Havana, Wynwood, Everglades .

Greeter: responsible the logistics of greeting and transport of large Corporate Groups at MIA and Miami Port.

Office Manager:responsible for daily office operations at ATLS Head Quarters.

March 2022- December 2023

Contact :Domenica Morales 305-***-****

MLS BCC/ CARNIVAL CRUISE

Port of Miami Fl

Guest Service Agent. August 2021- 2022

Responsible for the timely embarkation of thousands of passengers on the Ship.

Check documents, COVID testing site, data entry, passenger assistance.

HEREYOUTRAVEL.COM

March 2021- Present.

Tour Guide: Responsible for conducting 2 day tour of St.Augustine, Fl.

Contact: Felipe Gamboa 305-***-****

COOPERTOWN AIRBOAT RIDES Miami, Fl April 2018

•Front Desk: Direct sales agent, Tour bookings and customer service.

•Gift Shop Assistant Manager: direct retail sales, cash flow, inventory.

•Photography Booth :Photographer, Direct sales and photo editing

•Restaurant Assistant : Direct sales Food and beverage, customer service

RIPLEY’S ENTERTAINMENT GROUP .St. Augustine, FL. / March-2017-2018

- Direct Ticket sales and customer service to high volume of tourists and visitors from all over the world.

- Responsible of cash flow, use of POS

TOURS OF ST. AUGUSTINE St. Augustine, FL. / March-2016 - April-2018 Historical Walking tour Guide:

Responsible for the completion a full Educational walking Tour (6 hrs. average, covering a 3.5 mile radius) through the Pre-Colonization Era to Present day St. Augustine by summarizing 453 years of History Fl. to elementary (4th grade) and High School (11th grade) students.

Pub Crawl & Gastronomic Tour Guide:

Responsible the completion of a 4 hr. Historical Walking Tour throughout the Pub and Restaurants in the Historical District of St. Augustine Fl. Mixing Colonial time stories, Pirate and Local Folk Tales during the degustation of dishes and Sprits of the deeply rooted Minorcan and Southern Gastronomie Tradition.

HAPPY PAPPYS GLOWING BALLS. Augustine, FL /October-2012 - January-2017

Design and development of a full line of creative lamps.Training of personnel in the making and creating custom made lamps.

Retail sales and customer service.

Education

Universidad de Carabobo (Valencia, Venezuela 1992-1995).

Economics and Business Administration.

Beauty Schools of America. Skin Care Specialist ( Miami, Fl 2007)

Skills

Spanish- English excellent fluency in both languages.

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