Customer Service Patient Care

AM

APRIL MITCHELL

**********@*****.*** 1-252-***-**** Elm City, NC 27822

Looking to settle into a career that compliments not only self, also the company I work for. HVAC

Box truck

Driving

Delivery driver experience

Warehouse experience

Maintenance

Microsoft Office

Manufacturing

Forklift

Customer service

Route driving

Load & Unload

Pallet Jack

Merchandising

Order Picking

Freight Experience

Packaging

Vehicle Maintenance

Assembly

Shipping & Receiving

Microsoft Word

Landscape Maintenance

Warehouse Supervisor Experience

Loader Operation

Quality control

Writing skills

Communication skills

Clerical Experience

Logistics

Mechanical Knowledge

Lawn Care

Reach Truck

Commercial Driving

Brake Repair

Warehouse Management

Oil Change

Handyman

Order Picker

Facilities Maintenance

Microsoft Excel

Microsoft Outlook Calendar

Patient care

Vital signs monitoring

Food intake monitoring

Medication administration

Conflict resolution

Infection control

Emotional support

Patient transport

Oral hygiene

Dementia and Alzheimer's care

Certified nursing assistant (CNA)

Indirect patient care

Bedside manner

Compassion and empathy

Bed preparation

Certified in CPR/AED

Monitor vitals

Relationship building

Patient assessment

Blood glucose testing

Lifting and transferring

Light housekeeping

Home care aide

Residence Inn by Marriott Rocky Mount,

North Carolina

Hospitality Specialist /Breakfast

Attendant

06/2024 - Current

Provided excellent customer service to ensure satisfaction from guests. Implemented policies and procedures related to customer service standards.

Created menus for special events in accordance with client requests. Monitored inventory levels to ensure adequate supplies were available at Summary

Skills

Experience

all times.

Ensured that all areas of the hospitality facility were clean and properly maintained.

Resolved guest problems and complaints to improve overall satisfaction. Performed preventative maintenance and minor repairs on facility equipment.

Informed guests of local dining, entertainment and leisure options. Assisted guests with luggage needs by utilizing luggage carts and storage spaces.

Greeted guests and visitors upon arrival and determined how to be of assistance.

Kept lobbies, hallways, and common areas clean and organized. Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly. Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Greeted guests upon arrival and provided menus for breakfast selections. Performed opening or closing duties such as setting up and breaking down workstations or restocking supplies as directed by management team members.

Set up buffet area according to restaurant standards. Ensured all condiments were adequately stocked at each table. Checked expiration dates on all perishable food items prior to stocking buffet line.

Demonstrated knowledge of menu items by answering questions regarding ingredients and preparations methods.

Cleaned kitchen equipment according to established procedures after use. Monitored temperatures of hot foods throughout shift to ensure freshness. Assisted with preparation of food items such as eggs, pancakes, bacon, sausage, and toast.

Maintained cleanliness of dining room area including tables, chairs, floors and windows.

Adhered to sanitation guidelines when handling food products during preparation process.

Stocked beverages, coffee pots and other supplies in the dining area as needed.

Replenished food items on the buffet line in a timely manner. Prepared daily breakfast bar with abundant self-serve and cooked meal items.

Prepared and served daily breakfast buffet for hotel guests, ensuring a variety of options were available.

Monitored food stock and replenished items as necessary to meet guest demand.

Ensured coffee machines and other equipment were functioning properly and clean.

Cleaned up dining area and kitchen after breakfast hours, including washing dishes and sanitizing surfaces.

Set out and arranged cold foods such as cereal, muffins, and sweet rolls for self-service area.

Stocked coffee, juice and milk dispensers continuously for guests' beverage needs.

Maintained cleanliness and organization of breakfast area, kitchen surfaces, and utensils.

Followed health and safety guidelines to ensure a clean and safe eating environment.

Greeted guests with friendliness and professionalism. Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.

Stocked service stations with ice, napkins and straws. Resolved guest complaints to maintain complete customer satisfaction. Facilitated communication between staff members Regarding guest needs and requests.

LIDL Grocery Wilson, NC

Store Associate

03/2017 - 12/2018

Rural Plumbing & Heating Raleigh, NC

Dispatcher (Dispatch) clerical

09/2016 - 02/2017

Answering calls, diagnosed customer's issues, and scheduled service calls to correct technician

Prologix East Raleigh, NC

Route Driver

05/2005 - 12/2008

Delivery of magazines, Forklift driver, warehouse worker Johnston Memorial Hospital Smithfield,

NC

CNA Student

06/2000 - 08/2000

Implemented infection control measures according to established policies and procedures.

Provided emotional support to patient and family members. Transported patients between departments within the facility using wheelchairs or stretchers.

Observed changes in condition or behavior of patients and reported to nursing staff.

Monitored food intake of assigned patients during meal times and recorded it on appropriate forms.

Maintained cleanliness of patient area by changing bed linens and cleaning up spills.

Monitored vital signs including temperature, blood pressure, pulse rate, respiration rate, and oxygen saturation levels.

Assisted patients with activities of daily living, such as bathing, dressing, grooming, and eating.

Recorded vital signs, including temperature, blood pressure, pulse and respiration rate.

Provided comfort measures such as backrubs or application of lotion to dry skin areas.

Answered call lights promptly to assess needs of patients. Encouraged patient participation in therapeutic activities such as walking, stretching exercises or physical therapy sessions. Administered medications and educated patients and families on correct at-home administration.

Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.

Turned and repositioned bedridden patients to prevent bedsores. Reminded patients to take prescribed medications or nutritional supplements.

Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.

Supplied, collected and emptied patient bedpans on frequent basis. Planned and served meals and snacks to patients according to prescribed diets.

Provided physical support to assist patients with bathing, dressing and toileting.

Assisted with lifting patients to move on or off beds, examination tables and surgical tables.

Communicated with patients to determine feelings, need for assistance or social and emotional support.

Johnston Community College

Cosmetology

12/2011

Selma High School Smithfield, NC

High school diploma

06/1999

Johnston Community College

Some College (No Degree) in CERTIFIED NURSING ASSISTANT Driver's License

Food Handler Certification

Hazardous Waste Operations & Emergency Response Training Forklift Certification

Delivery driver, Proficient, 10/01/22

Work style: Reliability, Proficient, 09/01/22

Work motivation, Proficient, 03/01/23

Retail customer service, Proficient, 02/01/23

Management & leadership skills: Impact & influence, Completed, 02/01/23 Sales skills, Proficient, 07/01/23

Administrative assistant/receptionist, Completed, 01/01/23 Warehouse safety, Proficient, 03/01/23

Attention to detail, Proficient, 03/01/23

Customer focus & orientation, Completed, 02/01/23

Warehouse safety, Proficient, 07/01/23

Willing To Relocate: Anywhere

Authorized To Work: US for any employer

Education and Training

Certifications

Assessments

Personal Information

Contact this candidate