Service Engineer Field

KATHER MAIDEEN S

+91-965**-***** ****************@*****.*** Begambur, Dindigul, Tamil Nadu

KATHER MAIDEEN S

+91-965**-***** ****************@*****.*** Begambur, Dindigul, Tamil Nadu PROFESSIONAL SUMMARY

Innovative and technically adept professional with over 7 years of experience in medical imaging equipment, currently serving as a Field Service Engineer at Philips Healthcare. Skilled in ultrasound and X-ray systems, preventive maintenance, and compliance, with a deep interest in applying field knowledge to research and development. Proven ability to bridge customer needs and technical implementation - ideal for an R&D environment that values practical experience, system optimization, and cross-functional collaboration. CORE COMPETENCIES

- Medical Imaging & Diagnostic Technologies

- Product Feedback & Field Data Analysis

- System Troubleshooting & Root Cause Analysis

- DICOM, PACS & Networking Protocols

- Installation, Calibration & Compliance

PROFESSIONAL EXPERIENCE

Field Service Engineer - Philips India Pvt Ltd., Chennai (Nov 2024 - Present)

- Provide advanced technical support for Philips ultrasound systems with a focus on uptime and performance.

- Serve as a bridge between field issues and internal development teams by documenting recurring problems and proposing system improvements.

- Collaborate with internal departments including logistics, sales, and customer support to deliver end-to-end customer satisfaction.

Senior Service Engineer - Esaote India NS Ltd., Coimbatore (Jan 2024 - Nov 2024)

- Led the installation and calibration of ultrasound systems in hospitals and diagnostic centers.

- Provided real-time insights to R&D teams on system usability and deployment challenges.

- Developed documentation for standard operating procedures (SOPs) based on field experience. KATHER MAIDEEN S

+91-965**-***** ****************@*****.*** Begambur, Dindigul, Tamil Nadu Senior Service Engineer - Udhayam Medicare Systems, Coimbatore (Jun 2020 - Jan 2024)

- Headed a 10-member team for servicing Samsung ultrasound and X-ray machines.

- Streamlined technical training and contributed user insights for design improvements.

- Honored with 'Best Performer 2022' and 'COVID Warrior' awards for leadership during high-pressure periods. Service Engineer - Ultraserve Systems, Chennai (Jun 2019 - Jun 2020)

- Implemented a preventive maintenance system that reduced equipment downtime by 25%.

- Initiated technical logs for product behavior and user experience reports, laying groundwork for technical enhancements.

CERTIFICATIONS

- Samsung HERA, DR, Radiology, and Hybrid Series Technical Training

- DR Systems Hands-On Training - Samsung Healthcare, Delhi

- Internal Philips Training (Ultrasound) - [Add if applicable] ACHIEVEMENTS

- Consistently recognized for bridging service experience with product insight to enhance device reliability and performance.

- Installed and maintained over 300 imaging systems across Tamil Nadu and Kerala.

- Recognized by clients and leadership for proactive service, reliability, and cross-functional teamwork. TECHNICAL SKILLS

- Equipment: Philips, Samsung, Esaote, Konica Minolta

- Tools: ServiceMax, CRM, Microsoft Office, Diagnostic Software

- Protocols: DICOM, HL7, PACS, Networking Basics

EDUCATION

Bachelor of Engineering (B.E) - Biomedical Engineering PSNA College of Engineering and Technology, Dindigul (2013 - 2017) KATHER MAIDEEN S

+91-965**-***** ****************@*****.*** Begambur, Dindigul, Tamil Nadu ACKNOWLEDGEMENT

I sincerely thank the interview panel and Philips Healthcare for considering my application. My journey in the service domain has provided a solid foundation for understanding customer needs, product limitations, and opportunities for innovation. I am excited about the prospect of contributing to R&D where I can further support Philips' mission of improving lives through meaningful innovation.

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