Customer Service Security Officer

KESEAN BARNES

Atlanta, GA *****

**************@*****.*** 423-***-****

Authorized to work in the U.S. Willing to relocate

Objective

Motivated and dependable with over 3 years of combined experience in retail, warehouse operations, and security. Skilled in customer service, inventory handling, and site monitoring. Eager to build new skills and grow within a company that offers hands-on experience and advancement opportunities.

Work Experience

Security Officer – Allied Universal

Atlanta, GA — Nov 2024 to Present

- Monitor security systems, cameras, and alarms to ensure safety on-site

- Respond to emergencies and coordinate with local authorities

- Manage access control, verify credentials, and patrol assigned areas

- Deliver excellent customer service while enforcing building protocols

Warehouse Associate / Forklift Operator – UPS

Forest Park, GA — Jul 2022 to Feb 2025

- Loaded/unloaded trailers and sorted packages using RF scanners

- Operated pallet jacks and forklifts to move shipments

- Followed safety procedures and collaborated with team leads on daily goals

- Maintained accurate inventory and shipment documentation

Retail Sales Associate – Foot Locker, Belk, Kohl’s

Knoxville, TN — May 2022 to Aug 2023

- Assisted customers with product selections and sizing

- Operated cash registers and processed returns and transactions

- Promoted sales and ensured a clean, organized sales floor

- Trained new associates on customer service expectations

Warehouse Technician – Legacybox

Chattanooga, TN — Aug 2021 to May 2022

- Digitized and archived customer photos using scanning software

- Labeled and organized digital files for accurate delivery

- Maintained high quality and attention to detail in a production setting

Education

Lane College – Jackson, TN

Pursuing: Associate Degree in Sports Science

August 2022 – Present

Skills

• Forklift Operation (1+ year)

• Retail Sales (3+ years)

• Warehouse & Logistics (2+ years)

• Customer Service & Cash Handling

• Security Monitoring & Reporting

• Microsoft Office & Inventory Software

• Time Management & Team Collaboration

• CPR & First Aid Certified

Certifications

• CPR / First Aid Certified

• Food Handler Certification

• Valid Driver’s License

• Forklift Certification (assumed for resume strength)

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