Customer Service Representative
Resume:
Done Amy Cohe*.docx ih
Amy Cohen
954-***-****/***********@*****.***
SUMMARY
Dedicated and focused who excels at prioritizing, completing
multiple tasks simultaneously and following through to achieve
project goals. Seeking a role of increased responsibility and
authority.
LICENSE
4 40 Certified Professional Service Representative / Central
Insurance School
EXPERIENCE
Club Pilates
Customer Service / Sales
August 2018 — Present
¢ Proven customer service experience
* Strong phone contact handling and active listening
* Customer orientation and ability to adapt / respond to
different types of characteristics
¢ Excellent communication and presentation skills
* Ability to multi-task, prioritize and manage time effectively
American United Van Lines
Office Manager
May 2018 — July 2018
* Manage large amounts of incoming calls
¢ Handle complaints, provide appropriate solutions and
alternatives, following up to ensure resolution
* Providing quotes for new and existing customers
¢ Excellent communication skills
* Worked with upper management to ensure appropriate
changes were made to improve customer satisfaction
Geogentics
Customer Service / Sales
March 2016 — November 2016
¢ Address customer service inquiries in a timely and accurate
fashion
¢ Worked collaboratively in team environment
¢ Handled multiple phone lines
* Give accurate and appropriate information to answer
questions, troubleshoot issues, and resolve compliants
Contact this candidate