Customer Service Data Entry

NICOLE E. DITULLIO

Erie, PA ***** 814-***-**** **********@*****.***

OBJECTIVE

To leverage my extensive experience and proficiency in customer service and data entry, contributing my skills to enhance operational efficiency, deliver exceptional customer experiences, and support data management initiatives within a dynamic organization. SKILLS

Customer Service

Sales

Data Entry

Invoicing/ Accounts

payable

Microsoft Word

Microsoft Excel

Salesforce

Multichannel

Support

Federal & state policy and

regulatory compliance

Customer Education

EXPERIENCE

Intake Interviewer: Pennsylvania Department of Labor and Industry Commonwealth of Pennsylvania – Erie, PA (contract, onsite) April 2023-Aug 2023

Played a pivotal role in providing comprehensive customer service through inbound phone calls, live chat, and email interactions.

Responsibilities encompassed data entry, navigating multiple systems, and ensuring compliance with government-regulated records management.

Utilized Word, Excel, MS Teams

Served as the initial point of contact for individuals seeking unemployment benefits, which necessitated a deep understanding of multiple state, interstate, and local government policies, along with a mastery of unemployment laws.

Demonstrated flexibility while staying updated with new regulations and the dynamic nature of government policies, able to adapt knowledge to stay in compliance. Customer Service Sales Representative

Nutrisystem, Inc. – Ft Washington, PA (contract, remote) Dec 2022 – April 2023

Specialized in inbound telephone-based sales, playing a crucial role in driving revenue while delivering exceptional customer service.

Responsibilities included not only selling Nutrisystem products but also completing upsells and providing comprehensive customer education on a range of offerings.

Actively listened to customer needs, addressing inquiries, and resolving concerns while simultaneously identifying opportunities to promote additional products and services, resulting in not only meeting but consistently exceeding sales goals. Data Entry Specialist

Caplugs– Erie, PA (contract, onsite) June 2022 – October 2022

Responsibilities spanned billing and invoicing, accounts payable, and the maintenance of billing spreadsheets utilized by multiple departments, completing each with speed and accuracy.

Utilized a range of software tools, including MS Word, MS Excel, and Salesforce, to efficiently carry out these tasks.

Handled the invoicing for top-tier clients such as Boeing, Tesla, and John Deere, often interfacing with their internal systems to ensure precision and adherence to their specific invoicing protocols.

Conducted thorough invoice audits to identify and rectify discrepancies, reinforcing financial accuracy and compliance.

Data Entry and Customer Service Temp

Career Concepts/Infinity Resources – Erie, PA (contract, onsite) Oct 2021 – June 2022

Working at various organizations, honed proficiency in managing essential data-related functions with a strong focus on precision and communication.

Utilized tools such as Google Sheets, Salesforce, Quick Books, MS Excel and MS Word, consistently ensured the accuracy and timeliness of data entry and order processing tasks.

Handled customer service enquires via phone, email, chat, and in-person with professionalism and precision.

Home Health Aid

Age In Place Home Care Inc. – Philadelphia, PA (full-time, onsite) Nov 2019-Oct 2021

Essential healthcare worker during the Covid 19 pandemic.

Responsibilities included assisting with daily living activities, medication management, and monitoring vital signs.

Customer Service Specialist

Northwest Bank – Warren, PA (full time, onsite) Oct 2018-Oct 2019

Delivered exceptional customer service through a wide range of channels, including inbound and outbound calls, chat, and secure messages.

Utilized over 15 systems to provide comprehensive support, addressing customer inquiries, resolving issues, and ensuring their financial needs were met. Customer Service Representative

Agility Business Process Solutions (full-time) Oct 2016 – Oct 2018

Specialized in managing Social Security and SSD disability payments

Provided comprehensive and caring customer support through inbound and outbound calls.

Entrusted with the vital responsibility of assisting individuals with their Social Security and disability payment inquiries, ensuring that they received the guidance and assistance they needed to navigate these critical financial services.

Daily tasks included addressing questions, resolving issues, and offering clear and accurate information related to Social Security and disability payment programs. EDUCATION

BA German Language and Literature

Edinboro University of Pennsylvania – Edinboro, PA 09-10 (Incomplete)

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