Security Officer Customer Service

**** ******* ******** ****** ] [571-***-**** [*********@*****.*** [LinkedIn Profile (if applicable)]

Professional Summary

Highly observant and responsible Unarmed Security Officer with 3 years of experience ensuring the safety and security of people, property, and assets. Skilled in surveillance, access control, incident reporting, and conflict resolution. Committed to maintaining a secure environment through professionalism, strong communication, and quick decision-making in high-pressure situations.

Skills & Qualifications

• Surveillance and monitoring (CCTV & patrols)

• Access control and visitor screening

• Incident reporting and documentation

• Conflict resolution and de-escalation techniques

• Emergency response and crisis management

• Strong communication and teamwork

• Knowledge of security policies and procedures

• Customer service and problem-solving

Work Experience

Unarmed Security Officer Garda world Security ] [April 2024- present ]

• Monitored premises via foot patrols and surveillance systems to ensure a secure environment.

• Controlled access to buildings and restricted areas, verifying credentials and logging visitors.

• Responded swiftly to security incidents, disturbances, and emergency situations.

• Documented incidents and wrote detailed reports for supervisors and law enforcement if needed.

• Assisted employees and visitors with security-related inquiries and provided excellent customer service.

• Worked closely with law enforcement and emergency personnel when required.

Security Guard [Allied Universal ] [October 2023 - May 2014]

• Conducted regular perimeter checks to detect security threats and suspicious activities.

• Enforced company policies and procedures to prevent unauthorized access or theft.

• Provided clear and calm communication during emergencies, guiding employees and visitors to safety.

Education & Certifications

• [Security Guard License] (if applicable)

• [Relevant Certification] (e.g., CPR/First Aid, Crisis Intervention, De-escalation Training)

• [High School Diploma/GED] – [School Name]

Additional Information

• Flexible with night shifts, weekends, and overtime

• Strong attention to detail and ability to handle high-stress situations

• Physically fit for extended patrols and standing for long periods

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