Help Desk Support
Resume:
BRIAN SPAIN
IT Professional
Las Vegas, NV *****
***********@*****.***
Professional Summary
Motivated, Security+ certified Navy veteran and IT professional with hands-on experience in cybersecurity, systems maintenance, and help desk support. Seeking a cybersecurity analyst or support role to apply my technical skills, leadership, and mission-driven mindset. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
IT Internship, Skill Bridge
Business Continuity Technologies-Las Vegas, NV
July 2024 to March 2025
• Supported daily IT operations for 15+ client organizations, providing Tier I/II support across Windows and Mac environments.
• Performed imaging, setup, and repairs for 100+ computers; managed user onboarding/offboarding and account permissions.
• Resolved technical issues related to OS, Microsoft 365, printers, and network connectivity via phone, email, and ticketing systems (ConnectWise, Zendesk).
• Maintained IT asset inventory and ensured accurate tracking of hardware/software usage.
• Investigated SIEM alerts, assessed threat relevance, and recommended response actions.
• Used OSINT to identify and mitigate indicators of compromise (IOCs); supported configuration of security monitoring tools.
Key Skills:
Active Directory Office 365 ConnectWise ServiceNow Endpoint Imaging OS Troubleshooting Cybersecurity Awareness Customer Service AWS
Sonar Technician
US Navy-San Diego, CA
March 2020 to March 2025
Warehouse Lead/Supervisor
Fairrington Transportation-Bolingbrook, IL
April 2015 to March 2020
• Strong understanding of warehouse safety protocols and compliance with OSHA standards, ensuring a secure and efficient work environment.
• Skilled in organizing and maintaining inventory systems, supporting lean workflows and improving operational efficiency through structured storage and retrieval processes. Education
Bachelor's degree in Cybersecurity
Southern New Hampshire University-Remote
February 2023 to Present
Languages
• English - Fluent
• Spanish - Intermediate
Links
www.linkedin.com/in/brian-spain
Military Service
Branch: United States Navy
Service Country: United States
Rank: Petty Officer Second Class
March 2020 to March 2025
• Supervised a team of 10 technicians, providing leadership, mentoring, and performance management in a fast-paced technical support environment.
• Delivered Tier I/II-level IT support by troubleshooting and maintaining Linux-based servers, sonar systems, and mission-critical electronic components.
• Conducted hardware and software diagnostics, resolved system faults, and ensured high availability of essential shipboard IT and electronic systems.
• Performed preventive and corrective maintenance on advanced systems including the AN/SQQ-89(V) sonar suite, applying technical skills similar to enterprise IT environments.
• Maintained equipment configurations, system logs, and classified documentation in accordance with strict Navy cybersecurity protocols.
• Provided help desk–style support for system users, including issue resolution, user guidance, and escalation of complex issues.
• Proficient in Microsoft 365 tools (Teams, Outlook, Excel, Word) for documentation, scheduling, communication, and reporting.
Commendations:
Navy and Marine Corps Achievement Medal - The Navy and Marine Corps Achievement Medal (NAM) is a United States military decoration awarded to members of the Navy and Marine Corps who distinguish themselves by meritorious service or achievement in either combat or non-combat situations. Awards
Naval Meritorious Advancement Program Award
March 2023
The Meritorious Advancement Program (MAP) is a U.S. Navy program that allows commanding officers to advance outstanding Sailors to the next higher pay grade based on merit, rather than waiting for the traditional Navy-wide advancement exam cycle.
Bluejacket of the Quarter
February 2022
Bluejacket of the Quarter (BJOQ) is a U.S. Navy award that recognizes outstanding junior enlisted Sailors—typically in the pay grades of E-1 to E-3—who have demonstrated exceptional performance, professionalism, leadership potential, and dedication to Navy core values during a specific quarter of the year.
Sailor of the Month
September 2021
Sailor of the Month (SOM) is a U.S. Navy award given to an enlisted Sailor who has demonstrated exceptional performance, professionalism, and dedication during a specific month. Certifications and Licenses
Secret Security Clearance
March 2020 to March 2030
CompTIA Security+
April 2025 to April 2028
Driver's License
August 2022 to August 2027
Groups
Volunteering
June 2025 to Present
Mentoring young kids and assisting with the delivering of food to seniors in the Las Vegas area. Volunteering
January 2024 to Present
Volunteered 5.5 hours at the Jacob and Cushman San Diego Food Bank in California assisting with the handling and logistics of donated foods to go give to low income families and the elderly.
Contact this candidate