Customer Service Representative

LAKSHMI PRABHA G

*****************@*****.*** 807-***-**** Chennai, Tamil Nadu 600117

Summary • Dynamic banking professional with 2 years of experience in banking operations, client relationship building, and risk assessment. Demonstrated expertise in optimizing financial operations, managing diverse portfolios.

• Adept at analyzing financial data, assessing risk, and ensuring regulatory compliance. Strong skills in portfolio management, loan underwriting, and cross-functional team leadership. Known for delivering exceptional customer service, cross selling insurance and enhancing operational efficiency.

• Highly-motivated employee with desire to take on new challenges. Eager to apply knowledge and skills gained to contribute to the success of an organization. Skills • Attention to Detail

• Microsoft Office

• Computer literacy

• Customer service

Experience Customer Service Representative 08/2021 - 11/2023 The South Indian Bank Ltd

• Motivated Customer Service Representative with over 2 years of retail experience in fast- paced, team-based environments. Awarded as a Digital Star of the region for achieving 85% of Digital Product Activation to customers in a month.

• Demonstrated proficiency in various banking operations, including account management, loan processing, and customer service. Assisted customers with opening new accounts and completing account maintenance activities.

Education B.Com: 04/2021

Sri Krishna Arts and Science College Coimbatore, Tamil Nadu

• Secured a percentile of 7.9 CGPA in 2018 -2021 academic year.

• Served as Student Representative for the year 2018 to 2020.

• Majored in Accounting and Commerce

HSC: 04/2018

Alvernia Matriculation Higher Secondary School Coimbatore, Tamil Nadu

• Secured a percentile of 7.6 CGPA in 2017-2018 academic year.

• Majored in Business Mathematics

SSLC: 04/2016

Alvernia Matriculation Higher Secondary School Coimbatore, Tamil Nadu

• Secured a percentile of 84.2 CGPA in 2015-2016 academic year. Course And

Certification

• National Conference in Sri Krishna Arts and Science College paper entitled on Agriculture- Backbone of Indian Economy held on Feb-2020.

• National level case analysis and presentation in IB from Hindustan College of Arts and Science paper entitled on Logistics and Supply Chain Management held on Aug -2019.

• Completed a course titled on Business Development offered by Concordia College, network in 2019.

Languages • Tamil

• English

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