Human Resources Operations Specialist

NARDOS TEKLESELASSIE

RALEIGH, NC ***** ● 916-***-**** ● ********@*****.***

HR OPERATIONS SPECIALIST

Human Resources professional melding analytical and technical skills with data management, process improvement, and system administration background to provide quality service for stakeholders at Fortune companies. Adept at utilizing HR software, generating reports, and ensuring data integrity to develop actionable business insights that support strategic HR initiatives. Oversee technical support for HR systems, including troubleshooting issues and training end-users. SELECTED MARTIN MARIETTA MATERIALS ACHIEVEMENTS

Counted on as trusted resource during chaotic transition from paper system to newly automated platform centralized at corporate. Quickly learned system to clean up history and maintain precision during mass uploads and periods of high turnover. Handled larger workflow loads completing over 6,800 ECNs, vigilantly uncovering errors in ECN process to identify areas of concern and potential training opportunities. Managed steady flow of document archival with high level of accuracy. Held deep understanding of JDE and HR transactions as subject matter expert and counted on for ongoing guidance and advanced analysis of audit data. Instrumental in transition to Workday ecosystem while continuing to support JDE data entry. Supported new Fidelity 401k project and provided multiple rounds of testing by simulating employee scenarios in JDE to provide benefits team with deeper understanding of workflow processes and various employee data elements. Contributed to M&A activities including Lehigh Hanson acquisition and Smyrna and CalPortland divestitures. Directed manual ECN process, helped onboard new HR team, and ensured appropriate Kronos setups for payroll/IT. Tackled complex reporting and served as backup to benefits group for 401k and benefit feeds. Helped resolve urgent requests and complex cases, escalating thorny issues to streamline workflow and provide timely data insights for management. EXPERTISE

HRMS Database Administration (Oracle) * Employee Development & Coaching * Performance Management * Stock/Employee Equity Center * Payroll Work Center * Seibel Case Management System * Compensation Planning Tool Support * Research & Analysis * ServiceNow Case Management System * Kronos * JD Edwards * Workday * MS Office *PeopleDoc Cae Management System * Auditing * Running, Scheduling and Analyzing Reports EXPERIENCE

MARTIN MARIETTA MATERIALS RALEIGH, NC 2016 TO MAY 2025 HR DATA ADMINISTRATOR (2017 TO PRESENT; CONTRACT 2016 TO 2017) Ran and analyzed daily audits with feedback and offered specialized training to correct concerning trends. Helped HR Managers enter employees’ hew hire information or change existing employees’ profiles in JD Edwards. Corrected data and resolved problems in JDE so information fed properly into Alight, comp, and payroll for proper payments, providing divisional leaders with accurate analysis of current headcount to have made informed business decisions. Prepared random drug testing reports and guided VP on positive tests and correct codes to ensure compliance. Collaborated with vendors and analysts from Cognizant and Workday.

Worked closely with HR as JDE knowledge expert, creating job aids and training 20 HR administrators across 6 locations in support of 10K US employees. Assisted with testing, error identification, and knowledge transfer during Workday upgrade.

Helped HRIS Analysts with assessing and explaining contents of JDE data, testing end-to-end transactions, and validating date from JDE to Workday to make sure system works as implemented and integrated.

Entered manual transactions and mass uploads in JDE such as job type, union code, salary, new hires, terminations, leave of absences, promotions, demotions, business unit transfers, pay adjustments, and bonuses for hourly/salaried employees.

Ran reports with data covering employee headcounts, benefits information, Direct and Comp, Terminations, Organizational Chart, and miscellaneous reports for HR Managers, Comp, Legal and benefits teams, and external vendors like Wells Fargo.

Supported resolution of level 1/2 issues and conducted ticket research to assist employees. Generated new hire employee profiles, helped employees navigate timecards, and addressed login issues to keep staff active and limit costly downtime. NARDOS TEKLESELASSIE ● PAGE TWO

CISCO SYSTEMS RESEARCH TRIANGLE PARK, NC 2010 TO 2016 HR OPERATIONS SHARED SERVICES SUPPORT SPECIALIST (2012 TO 2016) Supported Americas Cisco employee population across US, CAN, LATAM, EMEA, and APAC with Human Resources programs encompassing compensation, staffing, Oracle HRMS, payroll, stocks, talent management, and terminations. Identified missing job aid in system and presented process improvement solution to manager. Selected as SME for termination processes. Mentored and educated contingent workers to ensure quality customer service and timely resolution of cases. Prepared, updated, and created user-friendly training materials.

Assisted managers and administrative assistance in utilizing Compensation Planner tool to plan salary increases, promotions, job changes, grade changes, and bonuses. Trained 240 stakeholders on process and exceptions to comply with budget.

Recognized top performer exceeding peer resolution timeframe 30%. Researched and resolved employee, partner, and contingent worker inquiries within service level agreement (SLA) timeframe.

Reduced customer wait time 25% as top performer managing high volume of inquiries via multiple channels including phone, web, and Click-to-Chat. Collaborated cross functionally to obtain solutions to issues.

Contributed to project tasked to fill knowledge gap in Employee Information Query search engine, achieving transparent process to provide information to employees within Cisco that was available 24 hours a day. HR DATA CONNECTION SPECIALIST (2010 TO 2012)

Consulted and educated global managers, partners, and employees to ensure accurate entry of job titles and salary changes in various HR tools such as Compensation Planner. Served as SME for terminations, Visa documentation, and executive stock compensation. Received escalations and resolved complex issues. Established critical process resulting in timely receipt of final pay for terminated employees. Reviewed weekly metrics to analyze tickets and assign tasks. Entered high volume of stock data, exceeding deadlines and enabling timely review and approval by Cisco’s Board of Directors.

Updated manual compensation related data entries including salary adjustments, job titles, and grade changes as well as bonuses in Oracle when exceptions were approved by upper management.

Processed new employee transactions to ensure quality of information entered in Oracle/HRMS and data fed to downstream partners within Cisco.

Generated case management metric reports that enabled management and peers to make informed decisions regarding team development.

Processed complex Entry Visa related escalations to expedite receipt of key travel-related documents for employees traveling outside home country.

EARLY CAREER

eGeneralMedical: Accounting, Human Resources

CERTIFICATION

Six Sigma Yellow Belt: The Continuous Improvement Institute EDUCATION

BS in Business Administration Concentration in Accounting North Carolina State University Raleigh, NC

Bilingual: English, Amharic

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